Customer Services Administrator

Info about the company
A specialist manufacturer with customers across the globe is looking to add to their Customer Services team. World leaders in their range of specialist equipment, they are passionate about company culture and excellent customer service making this a fantastic organisation to join.
Info about what the Customer Services Administrator role entails
Due to a relocation, an opportunity has arisen in the Customer Services team. Working with a multi-cultural team you will be liaising with customer globally inputting orders in the ERP system, replying to customers, updating them on lead times, processing shipments, arranging necessary paperwork ready and arranging with the forwarder (obtaining quotes on weight & dimensions).
35.25 hours per week, Monday to Friday with some flexibility as long as it also suits the business needs.
Essential Requirements of the Customer Services Administrator
* Excellent customer service skills – you will really believe in customer service and care about exceptional customer care.
* Excellent attention to detail - most communications is over email so you will be crafting well written communications and liaising with international customers.
* Keen to learn with good aptitude, a proactive approach – a team player
* Willing to be in the office 4 days per week
* Good communication skills, internal and external
Desirable Requirements of the Customer Services Administrator
* International shipping / customer experience
* Import / export experience with experience with certificate of origin, working with the chamber of commerce.
Benefits
* 25 days annual leave plus bank holidays
* Pension (enhanced employer contribution up to 10.5%)
* Shares scheme - subject to T&C's
* Cycle to work
* Employee Assistance Programme
* Simply Health Cash back
* Enhanced Maternity & Paternity
* + Others
If you feel you are suitable and interested in this role, APPLY NOW with an up to date CV. We also pay referral fees if you can suggest another suitable person that isn’t already known to us.
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