Repairs Resolution Manager

Interim Repairs Resolution Manager

Essex | Hybrid working | Contract role | £350.00pd umbrella

I'm currently supporting a housing provider in Essex that is looking for an experienced Repairs Resolution Manager to join its Housing Repairs service.

This is a broad operational management role with responsibility for supporting the wider repairs function, leading the support team and driving strong performance across complaints, correspondence, contractor management and financial monitoring.

Key responsibilities

Managing and developing a team of support staff
Ensuring repairs complaints, correspondence and MP/Councillor enquiries are handled within agreed timescales
Monitoring service KPIs and addressing areas of underperformance
Reviewing contractor performance and escalating concerns where required
Producing financial and performance reports
Supporting the monitoring of responsive repairs budgets
Overseeing repair orders, invoices and management-system records
Supporting the recovery of leaseholder and rechargeable repair costs
Deputising for the senior repairs manager when required

What they're looking for

Strong experience within housing repairs, complaints or property services
Previous experience managing and developing staff
Confidence overseeing complex complaints and high-level correspondence
Experience monitoring contractor and service performance
Strong analytical, reporting and stakeholder-management skills
A good understanding of housing management systems and landlord repair obligations
The ability to drive service improvement and maintain high standards of resident careThe role offers hybrid working, with two days in the office most weeks