Deskside Support X4
Job Title: Deskside Support (5x a week on site)
Location: Edinburgh 5x a week
Salary/Rate: £147 Daily
Start Date: 01/08/2026
Job Type: Initial 6 month (likelihood of extension) contract Inside IR35
Company Introduction
We have an exciting opportunity now available with one of our financial services clients! They are currently looking for a skilled Deskside support to join their team for an initial six-month contract.
What you will be doing:
- Provide on-site desktop support for end users
- Take end-to-end ownership of incidents and service requests to ensure timely resolution.
- Coordinate with cross-functional IT teams for issue resolution
- Support user onboarding, including device setup and account provisioning
- Manage incidents and service requests using ITSM tools (eg, ServiceNow)
- Ensure accurate ticket logging, categorisation, and resolution tracking
- Adhere to SLAs and follow ITIL-based processes
- Prioritise and resolve issues based on business impact
- Install, configure, and troubleshoot Windows laptops and desktops
- Support multi-monitor setups and peripheral devices
- Troubleshoot hardware, software, and network connectivity issues.
- Provide support for collaboration tools (eg, Microsoft 365, Teams)
- Support mobile devices and remote access solutions
- Provide support for VDI/Citrix or virtual desktop environments
User & Stakeholder Support:
- Communicate effectively with end users and provide timely updates on issues.
- Maintain a high level of customer service and user satisfaction
- Handle high-priority incidents in a professional and calm manner
Required Skills & Experience
- Experience in IT Desktop Support or End-User Support
- Experience working in a fast-paced, user-focused environment
Technical Skills:
- Strong knowledge of Windows OS and desktop support
- Experience with hardware troubleshooting and device setup
- Familiarity with Active Directory, VPN, and networking basics
- Experience with VDI/Citrix environments is a plus
Tools & Processes:
- Experience with ITSM tools (ServiceNow).
- Understanding of SLA-driven support and ITIL processes
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Reference: 3143260422
Deskside Support X4
Posted on Jul 23, 2026 by Square One Resources
Job Title: Deskside Support (5x a week on site)
Location: Edinburgh 5x a week
Salary/Rate: £147 Daily
Start Date: 01/08/2026
Job Type: Initial 6 month (likelihood of extension) contract Inside IR35
Company Introduction
We have an exciting opportunity now available with one of our financial services clients! They are currently looking for a skilled Deskside support to join their team for an initial six-month contract.
What you will be doing:
- Provide on-site desktop support for end users
- Take end-to-end ownership of incidents and service requests to ensure timely resolution.
- Coordinate with cross-functional IT teams for issue resolution
- Support user onboarding, including device setup and account provisioning
- Manage incidents and service requests using ITSM tools (eg, ServiceNow)
- Ensure accurate ticket logging, categorisation, and resolution tracking
- Adhere to SLAs and follow ITIL-based processes
- Prioritise and resolve issues based on business impact
- Install, configure, and troubleshoot Windows laptops and desktops
- Support multi-monitor setups and peripheral devices
- Troubleshoot hardware, software, and network connectivity issues.
- Provide support for collaboration tools (eg, Microsoft 365, Teams)
- Support mobile devices and remote access solutions
- Provide support for VDI/Citrix or virtual desktop environments
User & Stakeholder Support:
- Communicate effectively with end users and provide timely updates on issues.
- Maintain a high level of customer service and user satisfaction
- Handle high-priority incidents in a professional and calm manner
Required Skills & Experience
- Experience in IT Desktop Support or End-User Support
- Experience working in a fast-paced, user-focused environment
Technical Skills:
- Strong knowledge of Windows OS and desktop support
- Experience with hardware troubleshooting and device setup
- Familiarity with Active Directory, VPN, and networking basics
- Experience with VDI/Citrix environments is a plus
Tools & Processes:
- Experience with ITSM tools (ServiceNow).
- Understanding of SLA-driven support and ITIL processes
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Reference: 3143260422
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