Customer Experience Specialist

Quorum Business Park, The Hub, Q11, Benton Ln, Newcastle upon Tyne NE12 8BU

Salary: £26,536
Hours: 37.5 Hours per Week (Full Time)
Working Pattern: Flexible shifts
Training: 4 Weeks Fully On-Site Training
Hybrid Working: Potential hybrid opportunities following successful completion of training

Start date: 17/08/2026

About the Opportunity

We are currently recruiting for multiple Customer Experience Specialists to join a large and well-established organisation within the financial services sector.

We're looking for customer-focused professionals who genuinely enjoy speaking with people, solving problems, and making a positive difference through outstanding service. If you're seeking a role where you can develop your skills, grow your career, and become part of a supportive team, we'd love to hear from you.

The Role

As a Customer Experience Specialist, you will act as a key point of contact for customers, handling inbound enquiries and ensuring every interaction is managed professionally and efficiently.

You'll play an important role in delivering excellent customer outcomes whilst supporting the organisation's commitment to maintaining industry-leading service standards.

Key Responsibilities

• Managing inbound customer enquiries via telephone.
• Providing outstanding customer service on every interaction.
• Resolving customer queries efficiently and accurately.
• Supporting customers with a variety of account-related and service-related enquiries.
• Gathering and escalating customer feedback where appropriate.
• Assisting with the resolution of technical or operational issues.
• Maintaining high levels of quality assurance and customer satisfaction.
• Following business processes, regulatory requirements, and service standards.
• Completing ad-hoc administrative and support duties as required.
• Working collaboratively with colleagues to deliver the best possible customer experience.

Essential Requirements

• Previous contact centre experience (minimum 6-12 months preferred)
• Excellent verbal communication skills.
• A genuine passion for customer service.
• Ability to build rapport and communicate confidently over the phone.
• Strong problem-solving skills.
• Good attention to detail.
• Ability to work in a fast-paced environment.
• Positive and professional approach to customer interactions.
• Strong IT and system navigation skills.

If you are interested in applying or finding out more please contact me on (see below)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.