DealCloud Change Management Analyst – CRM / Investment Banking

Change Management Analyst - CRM / Investment Banking
I’m looking for a Change Management Analyst with DealCloud experience for a 12-month contract (Inside IR35) with a leading global advisory/investment banking firm.
The role will support a major CRM and business adoption programme across London-based banking users. This is a highly user-facing role, so the client needs a polished, confident change professional who can work directly with bankers and understand how they operate day to day.
This is not a back-office change role. You will be supporting front-office users across relationship management, pipeline management, deal activity, and adoption of a new CRM platform.
Key responsibilities:
* Support user adoption and business change activity for a CRM transformation programme
* Work directly with Investment Banking users to understand issues, feedback, and resistance points
* Support communications, training, floor-walking, and one-to-one user engagement
* Prepare user guides, briefing materials, FAQs, and stakeholder updates
* Track adoption, feedback, and engagement across the user group
* Work with business, technology, and CRM stakeholders to support a smooth rollout
* Use a structured change management approach or framework to support delivery
Experience required:
* DealCloud CRM platform experience is ESSENTIAL
* Change Management Analyst, Business Change Analyst, CRM Change Analyst, or similar background
* Experience supporting CRM, sales enablement, pipeline management, deal management, or similar business-facing systems
* Strong understanding of Investment Banking, Corporate Finance, M&A, Private Equity, or Private Markets environments
* Confident working directly with demanding front-office stakeholders
* Excellent written and verbal communication skills
* Highly polished, articulate, and credible in person
* Experience using a change framework such as ADKAR, Prosci, Kotter, Lewin, or similar
Contract details:
* 12-month contract
* London hybrid working - 3-4 days per week in the office
* Inside IR35
* Day rate dependent on experience
This would suit someone who has supported CRM or platform adoption in a deal-led environment and is comfortable working closely with bankers, investment professionals, or private markets teams