Operations Team Leader - Insurance

Operations Team Leader - Insurance | Birmingham | £45,000-£50,000

A specialist B2B insurance intermediary is looking for an Operations Team Leader to take ownership of day-to-day operations from their Birmingham office.

This is a hands-on role combining people management, operational control, and regulatory compliance oversight - ideal for someone who enjoys building efficient processes within a small, close-knit team with genuine scope to shape how the office runs.

Reporting to: Head of Operations

What you'll be doing:

Managing a small team, ensuring smooth day-to-day running of the office in line with business goals
Overseeing premium collection and claims handling processes
Maintaining accurate, up-to-date company records
Acting as primary point of contact for audit requests from underwriters, auditors, and regulators
Coaching and developing the team to perform at their best
Owning the accuracy and timeliness of financial and bordereaux returns to underwriters
Managing relationships with key suppliers and third-party providers
Producing and presenting MI reporting to internal and external stakeholders
Representing the business client-facing, with technical credibility across insurance product linesWhat we're looking for:

Minimum 3 years' experience in General and Life insurance
Comfortable operating independently in a regulated environment
Logical, analytical, data-driven decision-maker
Working knowledge of FCA requirements, Fitness & Probity standards, GDPR and consumer protection legislation
Strong supplier and stakeholder management experience
Confident with MS Office and CRM/policy administration systems
Third-level qualification in Finance, Project Management or related discipline
CII (or working towards) desirable; other regulatory qualifications an advantageWhat's on offer:

£45,000-£50,000
Contributory, matched pension scheme
Graduated holiday entitlement linked to service
Hybrid working
Support toward insurance qualifications
Real scope to shape how the operation is runHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK