Claims Handler

Claims Handler - Insurance

Central Bristol | Hybrid (3 office / 2 home)

£26,000 + up to 20% bonus + benefits

Full-time | Mon–Fri (35 hours, flexibility between 8am–6pm)

The Role

We’re seeking an experienced Claims Handler to join a well-established insurance team in Bristol.

You’ll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies.

This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment.

Key Responsibilities

Manage insurance claims from initial notification through to settlement

Assess claims and make decisions in line with policy terms and FCA guidelines

Communicate with customers throughout the claims process, providing clear updates

Handle queries and complaints through to resolution

Maintain accurate and detailed case records

Ensure compliance with regulatory and data protection requirements

What We’re Looking For

Previous experience in a claims handling or claims assessor role (essential)

Strong understanding of insurance claims processes

Excellent attention to detail and accuracy

Confident communication skills (written and verbal)

Ability to manage workload and prioritise effectively

Strong decision-making skills and a customer-focused approach

Benefits

Hybrid working (3 days office / 2 days remote)

25 days holiday + Bank Holidays + birthday off

Discretionary bonus up to 20%

Contributory pension (up to 12%)

Private medical insurance (post-probation)

Discounts across retail, fitness, and lifestyle

Regular company social events

Please click on apply