IT Support Analyst - 12 Month FTC

Spectrum IT are working with a well-established UK organisation currently undergoing a major digital transformation programme, and we're looking for an IT Support Analyst to join their internal IT team on a fixed term basis. This is an immediate start and on offer is a 12 month fixed term contract. Hybrid working, based on attending the clients headquarters in Winchester 2-3 days per week.

This is an exciting opportunity to join a business right at the heart of a large-scale technology change, where you'll gain exposure to new systems, platforms, and ways of working.

This is a varied, fast-paced support role where you'll be providing 1st and 2nd line support to users across the organisation, both for the UK head office and remotely. You'll be resolving a wide range of technical issues, managing support tickets, and working closely with other IT teams and third-party suppliers to ensure a high level of service is delivered to the business.

The company are looking for someone with a proactive, customer-focused mindset who enjoys problem-solving and thrives in a busy environment. This would suit an experienced Service Desk or Support Engineer who is self stater and can work with minimal supervision across a broad range of technical and IT project work alongside day-to-day support. With significant investment in technology and people, this role offers excellent experience in a modernising IT environment.

Key Skills & Experience:

Windows 11 support
Office 365 / Microsoft 365 administration
Active Directory / Entra access management
Microsoft Exchange / email troubleshooting
Service Desk / ticketing systems experience
Remote support tools
Printer setup and troubleshooting
Basic network troubleshooting (e.g. switches, Wi-Fi, Meraki)
Nice to haves:

Microsoft Dynamics support experience
Telephony systems (Mitel, Avaya or similar)
ITIL knowledge or certification

Suitable candidates for this role will have at least 2 years' experience working in an IT Service Desk or IT Support environment and be confident supporting both technical and non-technical users at a 1st & 2nd Line level. Strong communication skills and a genuine passion for delivering excellent customer service are essential.

All applicants must be eligible to work in the UK and able to commute to the Winchester office 2-3 days per week.
For more information, please apply with an updated CV.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy