Customer Service Administrator

Job Title: Customer Service Administrator

Hours: Mon-Thurs 8:30am-5:00pm / Fri 8:00am-4:00pm

Pay: £12.75 per hour

Contract: Temporary, permanent contract available after 12 weeks.

Location: Deeside

Overview
We're recruiting a Temporary Customer Service Administrator on a temporary basis to support a busy customer service office. This is a front-line, day-to-day customer service role focused on answering incoming calls, responding to emails, and providing order updates/ETAs.

Key Responsibilities

Answer incoming customer calls and handle general queries, including chasing/providing ETAs on orders
Respond to customer emails promptly and professionally
Liaise with internal departments (e.g., warehouse/dispatch/sales) to obtain order updates
Update customer/order information accurately on internal systems
Process and send outgoing post and assist with dispatch administration (e.g., UPS/Royal Mail)
Escalate complex queries/complaints to the Sales Office Manager as needed
Follow company procedures and policies in all customer and admin activity Essential Skills / Experience

Previous customer service or office administration experience (phone and email)
Confident telephone manner and clear written communication
Good attention to detail and ability to keep records up to date
Comfortable using Microsoft Office/Outlook and internal systems
Reliable, organised, and able to manage a steady workload

If you are interested in this role, please contact Mia at (phone number removed) or email .

HRGO is an equal opportunities employer and welcomes applications from all suitably qualified candidates