Change & Process Improvement Team Leader

Role: Change & Process Improvement Team Leader
Salary: Negotiable dept on Exp
Location: Mansfield

We're hiring a Change & Process Improvement Team Leader to review current processes with a fresh pair of eyes and lead practical change across teams and stakeholders. This role suits someone with a strong operational or people-management background, looking to step into a process improvement and team leadership role.

The role of Change & Process Improvement Team Leader will involve:

Review existing processes and procedures, identifying opportunities for improvement
Lead and implement change initiatives across teams and stakeholders
Manage day-to-day team leadership: workload, resourcing, coaching, and performance
Act as first point of escalation, resolving issues and making quick decisions
Build stakeholder buy-in for new ways of working
Monitor performance against KPIs/SLAs and drive continuous improvement
Use reporting tools and systems to track progress and impactWhat you'll bring:

Experience in change management or process improvement
Team leadership or people management experience
Strong stakeholder engagement and communication skills
Background in a fast-paced, operational, or customer-facing environment -for example retail, distribution, logistics, hospitality, customer service, marketing or production/fulfilment (open to other relevant sectors)
Comfortable working in a fast-paced, KPI-driven environment
Solution-focused, structured approach to problem-solvingDesirable:

Change management, leadership, or coaching qualifications
Experience introducing new systems/technology to improve efficiency
Multi-channel or cross-functional operations experience Interested? Send you CV to TurnerFox Recruitment or call for more details