Academy Operations Team Leader
Posted on Jul 21, 2026 by CV-Library
Surrey, United Kingdom
Education
Immediate Start
£45k - £47k Annual
Full-Time
Academy Operations Team Leader
AGA Performance is seeking an Operations Team Leader to join the Toyota (GB) Training Academy, based in Burgh Heath, Epsom.
This is an exciting opportunity for an experienced people leader with a passion for delivering exceptional customer service, enhancing operational excellence, and using data-driven insights to support business decisions within one of the world's most respected automotive brands.
About AGA Performance
AGA Performance is an ISO-accredited Learning & Development consultancy with over 35 years' experience delivering high-quality solutions to the automotive industry. We work in close partnership with Toyota (GB) to support the development of its retailer network through the design and delivery of exceptional learning and development programmes.
About Toyota (GB)
Toyota (GB) is the national sales and marketing company for Toyota and Lexus in the UK, recognised as one of the Sunday Times Top 100 Companies to Work For.
The Role
As Academy Operations Team Leader, you will drive the smooth running of the Academy and the delivery of an outstanding customer experience, with every process, interaction and decision reflecting Toyota's commitment to excellence. You will lead a small support team, shape operational standards, analyse performance data, and work closely with senior stakeholders across Toyota GB, Toyota Motor Europe and the wider network.
Key Responsibilities
Lead, Inspire & Develop
Line manage the Academy Support Team, creating a positive, inclusive, high-performance culture
Provide coaching, development and regular performance reviews
Act as first point of contact for day-to-day team queries
Drive Operational Excellence
Oversee Academy operations in line with service level agreements
Maintain and improve SOPs for consistency, compliance and efficiency
Identify opportunities to streamline processes, automate tasks and enhance self-service
Use Data to Shape Decisions
Conduct proactive data analysis to identify trends, risks and opportunities
Produce monthly KPI reports with recommendations supporting business objectives
Investigate data across business areas to support programme improvement and change
Collaborate & Influence
Work closely with Toyota GB Academy management, the Training Team Leader and other stakeholders to ensure seamless service delivery
Attend stakeholder meetings, representing the Academy professionally
Keep abreast of wider priorities to ensure scheduling, demand planning and licensing stay timely and commercially aligned
Champion Customer Experience
Role-model customer-centric behaviours in every interaction
Ensure consistent, high-quality service to Toyota centres, suppliers and internal teams
Escalate issues appropriately to protect service levels and contractual commitments
About You
A confident, supportive people leader experienced in developing high-performing teams
Exceptionally organised and proactive, able to juggle multiple priorities
Curious, analytical and comfortable interpreting data to make recommendations
A natural collaborator who builds strong relationships across departments
Client-focused, commercially aware and committed to continuous improvement
Agile, adaptable and energised by change
A clear communicator with strong influencing skills
Essential Requirements
Proven line management experience
Strong organisational, problem-solving and communication skills
Experience analysing and interpreting data to inform decisions
Ability to delegate effectively and manage team workload
Confidence, curiosity and a proactive approach to improvement
Ability to work collaboratively with multiple stakeholders
Client-focused mindset with a drive for continuous improvement
What's On Offer
Salary between £45,000 and £47,000 DOE per annum
Performance bonus
24 days holiday + Bank Holidays
Hybrid working: three days per week at Burgh Heath, two days from home
Ongoing career development and support
The chance to work with one of the world's most respected automotive brands
A collaborative environment where your ideas can make a real difference
Shortlisted applicants will be invited to an Assessment Centre prior to a final stage interview.
Our Process
Please include a full current CV when applying. Once reviewed, we will be in touch to confirm whether your application progresses to the next stage. Our recruitment process reflects our obligations under relevant UK legislation; we can only progress applications from candidates with the right to work in the United Kingdom.
Managing Your Data
We care about your personal data. By applying, you agree to our processing of your data in support of our recruitment process, in line with GDPR. Your application is held within our secure applicant tracking system through hireful, where you'll have access to a candidate zone to monitor your application. We'll keep you updated by email or phone throughout the process.
REF-(phone number removed)
AGA Performance is seeking an Operations Team Leader to join the Toyota (GB) Training Academy, based in Burgh Heath, Epsom.
This is an exciting opportunity for an experienced people leader with a passion for delivering exceptional customer service, enhancing operational excellence, and using data-driven insights to support business decisions within one of the world's most respected automotive brands.
About AGA Performance
AGA Performance is an ISO-accredited Learning & Development consultancy with over 35 years' experience delivering high-quality solutions to the automotive industry. We work in close partnership with Toyota (GB) to support the development of its retailer network through the design and delivery of exceptional learning and development programmes.
About Toyota (GB)
Toyota (GB) is the national sales and marketing company for Toyota and Lexus in the UK, recognised as one of the Sunday Times Top 100 Companies to Work For.
The Role
As Academy Operations Team Leader, you will drive the smooth running of the Academy and the delivery of an outstanding customer experience, with every process, interaction and decision reflecting Toyota's commitment to excellence. You will lead a small support team, shape operational standards, analyse performance data, and work closely with senior stakeholders across Toyota GB, Toyota Motor Europe and the wider network.
Key Responsibilities
Lead, Inspire & Develop
Line manage the Academy Support Team, creating a positive, inclusive, high-performance culture
Provide coaching, development and regular performance reviews
Act as first point of contact for day-to-day team queries
Drive Operational Excellence
Oversee Academy operations in line with service level agreements
Maintain and improve SOPs for consistency, compliance and efficiency
Identify opportunities to streamline processes, automate tasks and enhance self-service
Use Data to Shape Decisions
Conduct proactive data analysis to identify trends, risks and opportunities
Produce monthly KPI reports with recommendations supporting business objectives
Investigate data across business areas to support programme improvement and change
Collaborate & Influence
Work closely with Toyota GB Academy management, the Training Team Leader and other stakeholders to ensure seamless service delivery
Attend stakeholder meetings, representing the Academy professionally
Keep abreast of wider priorities to ensure scheduling, demand planning and licensing stay timely and commercially aligned
Champion Customer Experience
Role-model customer-centric behaviours in every interaction
Ensure consistent, high-quality service to Toyota centres, suppliers and internal teams
Escalate issues appropriately to protect service levels and contractual commitments
About You
A confident, supportive people leader experienced in developing high-performing teams
Exceptionally organised and proactive, able to juggle multiple priorities
Curious, analytical and comfortable interpreting data to make recommendations
A natural collaborator who builds strong relationships across departments
Client-focused, commercially aware and committed to continuous improvement
Agile, adaptable and energised by change
A clear communicator with strong influencing skills
Essential Requirements
Proven line management experience
Strong organisational, problem-solving and communication skills
Experience analysing and interpreting data to inform decisions
Ability to delegate effectively and manage team workload
Confidence, curiosity and a proactive approach to improvement
Ability to work collaboratively with multiple stakeholders
Client-focused mindset with a drive for continuous improvement
What's On Offer
Salary between £45,000 and £47,000 DOE per annum
Performance bonus
24 days holiday + Bank Holidays
Hybrid working: three days per week at Burgh Heath, two days from home
Ongoing career development and support
The chance to work with one of the world's most respected automotive brands
A collaborative environment where your ideas can make a real difference
Shortlisted applicants will be invited to an Assessment Centre prior to a final stage interview.
Our Process
Please include a full current CV when applying. Once reviewed, we will be in touch to confirm whether your application progresses to the next stage. Our recruitment process reflects our obligations under relevant UK legislation; we can only progress applications from candidates with the right to work in the United Kingdom.
Managing Your Data
We care about your personal data. By applying, you agree to our processing of your data in support of our recruitment process, in line with GDPR. Your application is held within our secure applicant tracking system through hireful, where you'll have access to a candidate zone to monitor your application. We'll keep you updated by email or phone throughout the process.
REF-(phone number removed)
Reference: 225396647
https://jobs.careeraddict.com/post/113587967
Academy Operations Team Leader
Posted on Jul 21, 2026 by CV-Library
Surrey, United Kingdom
Education
Immediate Start
£45k - £47k Annual
Full-Time
Academy Operations Team Leader
AGA Performance is seeking an Operations Team Leader to join the Toyota (GB) Training Academy, based in Burgh Heath, Epsom.
This is an exciting opportunity for an experienced people leader with a passion for delivering exceptional customer service, enhancing operational excellence, and using data-driven insights to support business decisions within one of the world's most respected automotive brands.
About AGA Performance
AGA Performance is an ISO-accredited Learning & Development consultancy with over 35 years' experience delivering high-quality solutions to the automotive industry. We work in close partnership with Toyota (GB) to support the development of its retailer network through the design and delivery of exceptional learning and development programmes.
About Toyota (GB)
Toyota (GB) is the national sales and marketing company for Toyota and Lexus in the UK, recognised as one of the Sunday Times Top 100 Companies to Work For.
The Role
As Academy Operations Team Leader, you will drive the smooth running of the Academy and the delivery of an outstanding customer experience, with every process, interaction and decision reflecting Toyota's commitment to excellence. You will lead a small support team, shape operational standards, analyse performance data, and work closely with senior stakeholders across Toyota GB, Toyota Motor Europe and the wider network.
Key Responsibilities
Lead, Inspire & Develop
Line manage the Academy Support Team, creating a positive, inclusive, high-performance culture
Provide coaching, development and regular performance reviews
Act as first point of contact for day-to-day team queries
Drive Operational Excellence
Oversee Academy operations in line with service level agreements
Maintain and improve SOPs for consistency, compliance and efficiency
Identify opportunities to streamline processes, automate tasks and enhance self-service
Use Data to Shape Decisions
Conduct proactive data analysis to identify trends, risks and opportunities
Produce monthly KPI reports with recommendations supporting business objectives
Investigate data across business areas to support programme improvement and change
Collaborate & Influence
Work closely with Toyota GB Academy management, the Training Team Leader and other stakeholders to ensure seamless service delivery
Attend stakeholder meetings, representing the Academy professionally
Keep abreast of wider priorities to ensure scheduling, demand planning and licensing stay timely and commercially aligned
Champion Customer Experience
Role-model customer-centric behaviours in every interaction
Ensure consistent, high-quality service to Toyota centres, suppliers and internal teams
Escalate issues appropriately to protect service levels and contractual commitments
About You
A confident, supportive people leader experienced in developing high-performing teams
Exceptionally organised and proactive, able to juggle multiple priorities
Curious, analytical and comfortable interpreting data to make recommendations
A natural collaborator who builds strong relationships across departments
Client-focused, commercially aware and committed to continuous improvement
Agile, adaptable and energised by change
A clear communicator with strong influencing skills
Essential Requirements
Proven line management experience
Strong organisational, problem-solving and communication skills
Experience analysing and interpreting data to inform decisions
Ability to delegate effectively and manage team workload
Confidence, curiosity and a proactive approach to improvement
Ability to work collaboratively with multiple stakeholders
Client-focused mindset with a drive for continuous improvement
What's On Offer
Salary between £45,000 and £47,000 DOE per annum
Performance bonus
24 days holiday + Bank Holidays
Hybrid working: three days per week at Burgh Heath, two days from home
Ongoing career development and support
The chance to work with one of the world's most respected automotive brands
A collaborative environment where your ideas can make a real difference
Shortlisted applicants will be invited to an Assessment Centre prior to a final stage interview.
Our Process
Please include a full current CV when applying. Once reviewed, we will be in touch to confirm whether your application progresses to the next stage. Our recruitment process reflects our obligations under relevant UK legislation; we can only progress applications from candidates with the right to work in the United Kingdom.
Managing Your Data
We care about your personal data. By applying, you agree to our processing of your data in support of our recruitment process, in line with GDPR. Your application is held within our secure applicant tracking system through hireful, where you'll have access to a candidate zone to monitor your application. We'll keep you updated by email or phone throughout the process.
REF-(phone number removed)
AGA Performance is seeking an Operations Team Leader to join the Toyota (GB) Training Academy, based in Burgh Heath, Epsom.
This is an exciting opportunity for an experienced people leader with a passion for delivering exceptional customer service, enhancing operational excellence, and using data-driven insights to support business decisions within one of the world's most respected automotive brands.
About AGA Performance
AGA Performance is an ISO-accredited Learning & Development consultancy with over 35 years' experience delivering high-quality solutions to the automotive industry. We work in close partnership with Toyota (GB) to support the development of its retailer network through the design and delivery of exceptional learning and development programmes.
About Toyota (GB)
Toyota (GB) is the national sales and marketing company for Toyota and Lexus in the UK, recognised as one of the Sunday Times Top 100 Companies to Work For.
The Role
As Academy Operations Team Leader, you will drive the smooth running of the Academy and the delivery of an outstanding customer experience, with every process, interaction and decision reflecting Toyota's commitment to excellence. You will lead a small support team, shape operational standards, analyse performance data, and work closely with senior stakeholders across Toyota GB, Toyota Motor Europe and the wider network.
Key Responsibilities
Lead, Inspire & Develop
Line manage the Academy Support Team, creating a positive, inclusive, high-performance culture
Provide coaching, development and regular performance reviews
Act as first point of contact for day-to-day team queries
Drive Operational Excellence
Oversee Academy operations in line with service level agreements
Maintain and improve SOPs for consistency, compliance and efficiency
Identify opportunities to streamline processes, automate tasks and enhance self-service
Use Data to Shape Decisions
Conduct proactive data analysis to identify trends, risks and opportunities
Produce monthly KPI reports with recommendations supporting business objectives
Investigate data across business areas to support programme improvement and change
Collaborate & Influence
Work closely with Toyota GB Academy management, the Training Team Leader and other stakeholders to ensure seamless service delivery
Attend stakeholder meetings, representing the Academy professionally
Keep abreast of wider priorities to ensure scheduling, demand planning and licensing stay timely and commercially aligned
Champion Customer Experience
Role-model customer-centric behaviours in every interaction
Ensure consistent, high-quality service to Toyota centres, suppliers and internal teams
Escalate issues appropriately to protect service levels and contractual commitments
About You
A confident, supportive people leader experienced in developing high-performing teams
Exceptionally organised and proactive, able to juggle multiple priorities
Curious, analytical and comfortable interpreting data to make recommendations
A natural collaborator who builds strong relationships across departments
Client-focused, commercially aware and committed to continuous improvement
Agile, adaptable and energised by change
A clear communicator with strong influencing skills
Essential Requirements
Proven line management experience
Strong organisational, problem-solving and communication skills
Experience analysing and interpreting data to inform decisions
Ability to delegate effectively and manage team workload
Confidence, curiosity and a proactive approach to improvement
Ability to work collaboratively with multiple stakeholders
Client-focused mindset with a drive for continuous improvement
What's On Offer
Salary between £45,000 and £47,000 DOE per annum
Performance bonus
24 days holiday + Bank Holidays
Hybrid working: three days per week at Burgh Heath, two days from home
Ongoing career development and support
The chance to work with one of the world's most respected automotive brands
A collaborative environment where your ideas can make a real difference
Shortlisted applicants will be invited to an Assessment Centre prior to a final stage interview.
Our Process
Please include a full current CV when applying. Once reviewed, we will be in touch to confirm whether your application progresses to the next stage. Our recruitment process reflects our obligations under relevant UK legislation; we can only progress applications from candidates with the right to work in the United Kingdom.
Managing Your Data
We care about your personal data. By applying, you agree to our processing of your data in support of our recruitment process, in line with GDPR. Your application is held within our secure applicant tracking system through hireful, where you'll have access to a candidate zone to monitor your application. We'll keep you updated by email or phone throughout the process.
REF-(phone number removed)
Reference: 225396647
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