AV Support Video Conferencing Microsoft Teams Zoom Webex Crestron Cisco QSC Shure Hybrid Events Troubleshooting Meeting Room Technology Unified Communications Customer Service Technical Support

Audio Visual (AV) Support Engineer

We're looking for an experienced AV Support Engineer to join a fast-paced global technology team, supporting enterprise collaboration and conferencing environments.

Key Responsibilities

• Provide hands-on support, maintenance, and troubleshooting for AV and conferencing systems.
• Set up and support meeting rooms, video conferencing, and live/hybrid events.
• Monitor AV infrastructure to ensure reliable, high-quality performance.
• Respond to technical issues, delivering excellent end-user support, including executive-level users.
• Collaborate with IT and Facilities teams on system upgrades, installations, and continuous improvements.

Skills & Experience

• 3+ years' experience supporting enterprise AV and conferencing technologies.
• Strong knowledge of Zoom, Microsoft Teams, Webex, and Google Meet.
• Experience with room-based conferencing systems and AV technologies such as Crestron, QSC, Shure, and similar platforms.
• Good understanding of AV networking and IP-based media solutions.
• Excellent troubleshooting, communication, and customer service skills.
• Relevant degree or equivalent experience; AV certifications are advantageous.

This version removes all client references, trims the technical detail, and reads more like a recruitment advert while still attracting the right candidates.