Software & Hardware Asset Management, £425 per day inside IR35

3 months initially, Coventry & Remote Working

Bench IT an experienced IT Asset & Configuration Management Lead to take ownership of Software and Hardware Asset Management across a complex IT environment. This position is working 2 days per week in Coventry and the remaining days working remotely.

Required Skills & Experience

• Strong experience in IT Software and Hardware Asset Management, including contract and licence management
• A strong understanding of HAM Pro is essential, alongside a solid grasp of the wider ServiceNow platform architecture and how the underlying tables and modules interact.
• Experience around:
  • Contracts
  • Licensing
  • Integration with discovery tooling is particularly important, but this was an area candidates struggled to demonstrate during conversations.
• They also need someone who can:
  • Create and structure the implementation plan
  • Clearly articulate the approach
  • Engage confidently with stakeholders
• Proven track record of establishing and improving ITAM and CMDB processes
• Extensive experience working within an IT service environment (financial services experience beneficial)
• Practical experience with ServiceNow and SNOW toolsets, including CMDB schema and ideally the CSDM model
• Experience with automated data interfaces, data normalisation, and CMDB population
• Knowledge of ServiceNow Discovery and associated best practices
• Solid understanding of ITIL frameworks (ITIL Foundation preferred; intermediate certifications advantageous)

Job Responsibilities

• Lead the definition, implementation, and continuous improvement of Software and Hardware Asset and Licence Management processes
• Establish and enforce policies, procedures, and controls across IT Asset Management
• Own and maintain the Asset and Configuration Management Database (AMDB/CMDB), ensuring it remains accurate, up-to-date, and the single source of truth
• Conduct audits and data integrity checks to identify issues and enhance CMDB processes
• Monitor and report on the effectiveness and efficiency of ITAM processes, driving continual service improvement
• Develop and maintain Software and Hardware Asset Management plans
• Manage the full life cycle of IT assets, including status tracking and reporting
• Manage and enhance ITAM toolsets for both software and hardware

Software & Hardware Asset Management, £425 per day inside IR35

3 months initially, Coventry & Remote Working