Fire Rescue Systems Trainer | £40-£50K
Posted on Jul 21, 2026 by SmartSourcing Ltd
Nottingham, Nottinghamshire, United Kingdom
IT
Immediate Start
£40k - £50k Annual
Full-Time
Emergency Response System Specialist
Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire
This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution.
This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users.
Some of the Key Responsibilities
Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management
Design and deliver training sessions (remote and on-site)
Adapt training content to different user profiles
Produce user guides and procedures
Analyse and qualify functional incidents
Identify root causes and propose appropriate solutions
Support users in resolving issues
Assist users in configuring the solution to their specific needs
Identify recurring issues
Propose product and process improvements
What You'll Need:
Excellent communication and customer-facing skills
Strong Training and documentation skills
Analytical and structured mindset
Autonomous with strong team spirit
Organised with good prioritisation skills
Curious and interested in technology
Experience in a critical operational environment ideally
Experience with Emergency Response or operational management systems is a plus
SQL knowledge is a plus (or willing to learn)
Good knowledge of Windows environments (or willing to learn)
What You'll Get:
Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development.
If you want a role that really makes a difference we'd love to hear from you!
Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire
This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution.
This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users.
Some of the Key Responsibilities
Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management
Design and deliver training sessions (remote and on-site)
Adapt training content to different user profiles
Produce user guides and procedures
Analyse and qualify functional incidents
Identify root causes and propose appropriate solutions
Support users in resolving issues
Assist users in configuring the solution to their specific needs
Identify recurring issues
Propose product and process improvements
What You'll Need:
Excellent communication and customer-facing skills
Strong Training and documentation skills
Analytical and structured mindset
Autonomous with strong team spirit
Organised with good prioritisation skills
Curious and interested in technology
Experience in a critical operational environment ideally
Experience with Emergency Response or operational management systems is a plus
SQL knowledge is a plus (or willing to learn)
Good knowledge of Windows environments (or willing to learn)
What You'll Get:
Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development.
If you want a role that really makes a difference we'd love to hear from you!
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Reference: 3142272956
https://jobs.careeraddict.com/post/113587410
Fire Rescue Systems Trainer | £40-£50K
Posted on Jul 21, 2026 by SmartSourcing Ltd
Nottingham, Nottinghamshire, United Kingdom
IT
Immediate Start
£40k - £50k Annual
Full-Time
Emergency Response System Specialist
Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire
This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution.
This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users.
Some of the Key Responsibilities
Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management
Design and deliver training sessions (remote and on-site)
Adapt training content to different user profiles
Produce user guides and procedures
Analyse and qualify functional incidents
Identify root causes and propose appropriate solutions
Support users in resolving issues
Assist users in configuring the solution to their specific needs
Identify recurring issues
Propose product and process improvements
What You'll Need:
Excellent communication and customer-facing skills
Strong Training and documentation skills
Analytical and structured mindset
Autonomous with strong team spirit
Organised with good prioritisation skills
Curious and interested in technology
Experience in a critical operational environment ideally
Experience with Emergency Response or operational management systems is a plus
SQL knowledge is a plus (or willing to learn)
Good knowledge of Windows environments (or willing to learn)
What You'll Get:
Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development.
If you want a role that really makes a difference we'd love to hear from you!
Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire
This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution.
This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users.
Some of the Key Responsibilities
Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management
Design and deliver training sessions (remote and on-site)
Adapt training content to different user profiles
Produce user guides and procedures
Analyse and qualify functional incidents
Identify root causes and propose appropriate solutions
Support users in resolving issues
Assist users in configuring the solution to their specific needs
Identify recurring issues
Propose product and process improvements
What You'll Need:
Excellent communication and customer-facing skills
Strong Training and documentation skills
Analytical and structured mindset
Autonomous with strong team spirit
Organised with good prioritisation skills
Curious and interested in technology
Experience in a critical operational environment ideally
Experience with Emergency Response or operational management systems is a plus
SQL knowledge is a plus (or willing to learn)
Good knowledge of Windows environments (or willing to learn)
What You'll Get:
Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development.
If you want a role that really makes a difference we'd love to hear from you!
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Reference: 3142272956
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