Amazon Connect Developer, £475 - 525 per day Inside IR35

3 months rolling, Remote Working

Bench IT require a hands-on Amazon Connect Developer to join a team delivering contact centre solutions for enterprise clients. You'll take architecture designs and client requirements and turn them into working, tested, production-ready builds within Amazon Connect - covering contact flows, integrations, and custom logic that power real customer interactions.

Key Responsibilities

• Build and configure Amazon Connect contact flows, queues, routing profiles, and hours of operation
• Build integrations between Amazon Connect and downstream systems (CRM, WFM, ticketing platforms) via APIs and Lambda
• Develop and maintain Lambda functions supporting Connect contact flows (Node.js/Python)
• Configure and tune Amazon Lex bots for self-service and IVR automation
• Implement reporting and analytics via Connect Contact Lens, CloudWatch, and Kinesis data streams
• Write and maintain infrastructure-as-code where the engagement requires it (CloudFormation/CDK/Terraform)
• Unit test and support UAT for developed components, resolving defects raised during test cycles
• Document build configuration and handover materials for support teams
• Work from architecture designs provided by the Solution Architect, flagging any design/build gaps early

Required Experience

• Prior experience in a partner/consultancy delivery environment (sub-contract delivery, working to third-party SOWs)
• Demonstrable hands-on build experience in Amazon Connect (not just AWS generalist experience)
• Strong Scripting/development skills in Node.js and/or Python for Lambda-based development
• Experience with Amazon Lex, Contact Lens, and Connect APIs
• Working knowledge of AWS services commonly used alongside Connect (DynamoDB, S3, API Gateway, EventBridge, IAM)
• Experience integrating with third-party CRM/WFM/telephony platforms via REST APIs
• Comfortable working in an agile delivery environment with sprint-based delivery and defect tracking

Amazon Connect Developer, £475 - 525 per day Inside IR35

3 months rolling, Remote Working