Job Description:

Are you a customer-focused Business Analyst who thrives on creating seamless online experiences?

We are looking for an engaging, confident Digital Business Analyst to join our team on a 12-month fixed-term contract. This isn't just about mapping requirements; you will play a pivotal role in transforming the guest experience, ensuring that every digital interaction feels effortless and premium.

In this fast-paced digital environment, you will report directly to leadership with a Matrix line to a consultant, taking ownership of an essential guest-facing platform roll-out.

You'll be tasked with:

• System Integration and Configuration: Continuing the configuration, optimization, and implementation of our brand-new digital booking platform
• Platform Migration and Streamlining: Managing the transition and data migration away from disjointed Legacy systems into one unified ecosystem.
• Enhancing Guest Services: Expanding system capabilities to support high-touch customer services
• Cross-Functional Collaboration: Acting as the critical bridge between technical delivery consultants and business teams to ensure features align perfectly with operational needs.

• The Digital BA: A proven background operating as a Business Analyst within digital, E-commerce, or highly customer-facing environments.
• Customer-First Mindset: A strong passion for utilising digital tools to enhance, streamline, and perfect the physical-to-digital guest journey.
• Confident Communicator: Exceptional verbal and written communication skills, with the natural capability to confidently engage stakeholders and explain technical solutions clearly.
• Booking System Savvy (Desirable): Prior experience with configuring booking, reservation, or ticketing systems is a massive advantage, though not mandatory.

• High-Impact Scale: The chance to lead a major, highly visible digital transformation that directly touches millions of global guests.
• Modern Hybrid Balance: Benefit from a highly competitive flexible working model, requiring just two days a week in the stunning office environment.

£50000 - £55000/year

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