GAP Claims Assessor

GAP Claims Assessor

Warwick, Warwickshire (Hybrid – Work from Home 1 Day per Week)
Salary: £26,450 per annum + Excellent Benefits

Benefits include:

BUPA Private Healthcare
Death in Service & Critical Illness Cover
Employee Discounts
Regular Social Events
Free On-site Parking
Excellent transport links – close to the A46 and within walking distance of Warwick Parkway Station
Build a Career in Insurance Claims

We're recruiting on behalf of a well-established and highly respected automotive insurance provider for a GAP Claims Assessor. This is an excellent opportunity for someone with strong customer service and administration experience who is looking to develop a rewarding, long-term career within the insurance industry.

Full training is provided, making this an ideal role for someone eager to learn and progress within a supportive team. You'll also enjoy a healthy work-life balance with Monday to Friday working hours (8:30am – 5:00pm) and a hybrid working arrangement.

The Role of GAP Claims Assessor

As a GAP Claims Assessor, you'll manage your own portfolio of GAP insurance claims from initial notification through to settlement. Acting as the main point of contact for customers, you'll provide exceptional service while liaising with insurers and third parties to ensure claims are resolved efficiently and fairly.

Key Responsibilities of GAP Claims Assessor

Guide customers through the claims process, providing regular updates and support.
Research vehicle valuations and negotiate with insurers where appropriate.
Review and validate claim documentation, ensuring compliance with company procedures.
Maintain accurate records using internal CRM systems.
Handle inbound and outbound calls, emails, and associated administration.
Build strong working relationships with customers, insurers, and other key stakeholders.
About You

To succeed in this role, you'll have:

Excellent communication skills, both written and verbal.
Strong customer service and relationship-building abilities.
Good IT skills, including Microsoft Office and CRM systems.
The ability to prioritise tasks and work effectively in a fast-paced environment.
Strong organisational and problem-solving skills with excellent attention to detail.
Previous experience in claims handling, insurance, financial services, or office administration would be advantageous, although not essential.
A positive, empathetic, and professional approach to customer service.
If you're looking for a career with a reputable employer that genuinely invests in its people, we'd love to hear from you