Customer Service Specialist

Our client is looking for a Customer Service Specialist to join their centre in Grantham, this is a new position for our client in their automotive centres nationwide. It’s a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression.

Location: Grantham
Pay / salary: Basic: £30,000 + bonus £500 per month OTE: £36,000
Job type: Permanent / Full time role
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00

Benefits for the Customer Service Specialist role:

Bonus scheme up to £6,000 per year
Full training provided
32 days holiday including Bank Holidays
Extensive on-going training programme
Career development: training and Company growth to boost career progression
Staff discounts on servicing, tyres, and MOTs
Life Insurance
Pension scheme
Employee Assistant Program
Long service recognition, enhance maternity and paternity leave
Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events
Job Responsibilities

Own the complete in-centre customer journey from arrival through to departure and future bookings
Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty
Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times
Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
What you’ll need to a be considered for the role

Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services)
Demonstrable track record of building rapport, handling objections, and closing sales ethically
Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided)
Customer-first mindset with genuine passion for delivering outstanding experiences
High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer
Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided)
Resilient, adaptable, and calm under pressure in a fast-paced retail environment
Collaborative team player who supports colleagues and shares knowledge
No driving licence required
If you would like to know more and be considered for the role, or simply want a Job Pack with more details, please apply.
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to learn more about other roles within the automotive industry get in touch today.
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