Hire Desk Administrator

Hire Desk Administrator
📍 Location: Charlton 💰 Competitive Salary 🕒 Full-Time, Permanent
Join a Market-Leading Hire Business
Andrews Sykes is the UK's leading specialist hire company, providing temporary heating, cooling, pumping and dehumidification solutions nationwide.
We are looking for an organised, customer-focused Hire Desk Administrator to join our busy team. This is an exciting opportunity for someone who enjoys building customer relationships, managing multiple tasks, and providing first-class administrative support within a fast-paced environment.
About the Role
As a Hire Desk Administrator, you will be the first point of contact for customers, supporting them with enquiries, contracts, deliveries, collections, and general hire desk administration. You will play a vital role in ensuring the smooth day-to-day running of the depot while delivering exceptional customer service at every stage of the hire process.
This is a varied role that requires excellent communication skills, attention to detail, and the ability to manage conflicting priorities effectively.
Key Responsibilities
• Handle customer enquiries via telephone, email, and face-to-face interactions.
• Process hire contracts, off-hires, deliveries, collections, and transfers accurately and efficiently.
• Build strong relationships with customers by providing outstanding service and resolving queries promptly.
• Coordinate and manage contract-related adjustments and customer requests.
• Process purchase orders, delivery notes, supplier invoices, and associated paperwork.
• Maintain accurate records using company systems.
• Ensure service, inspection, and repair documentation is updated and filed correctly.
• Support compliance with Health & Safety, Quality, and Environmental procedures.
• Maintain organised and retrievable filing systems and administrative records.
• Work closely with depot teams to ensure operational excellence and customer satisfaction.
What We're Looking For
We're keen to speak with candidates who have:
✅ Previous experience in an Administration, Hire Desk, Customer Service, Sales Support, Logistics, or Coordination role.
✅ Excellent communication and customer service skills.
✅ Strong organisational and multitasking abilities.
✅ A professional and confident telephone manner.
✅ Good attention to detail and accuracy when processing contracts and documentation.
✅ Strong IT skills, including Microsoft Office applications.
✅ The ability to work effectively under pressure in a fast-paced environment.
✅ Experience within the hire, construction, engineering, transport, or logistics sectors would be advantageous but is not essential.
What We Offer
• Competitive salary and benefits package.
• Opportunity to work for an established and respected industry leader.
• Ongoing training and development opportunities.
• A supportive and friendly working environment.
• Career progression opportunities within a growing business.
• Full-time permanent position offering long-term stability.
If you are a motivated administrator with excellent customer service skills and are looking to develop your career within a successful and growing organisation, we would love to hear from you.
Apply today and become part of the Andrews Sykes team