IT Support Analyst (2nd Line) - Brussels (On-Site)
Up to €75,000 + Excellent Benefits

An outstanding opportunity has arisen to join a prestigious international law firm as an IT Support Analyst, providing high-quality 2nd line support to lawyers, partners and business services professionals in a fast-paced, client-focused environment.

This is a highly visible role where you'll be the face of IT within the Brussels office, ensuring an exceptional user experience while working alongside a global technology team.

The Role

You will be responsible for delivering first-class deskside and remote support across a broad range of technologies, troubleshooting complex technical issues and ensuring minimal disruption to business-critical systems. This position requires excellent communication skills and the confidence to support senior stakeholders, including Partners and Directors.

Key Responsibilities

• Deliver 2nd line deskside and remote IT support to end users.

• Provide exceptional customer service to Partners, lawyers and business support teams.

• Diagnose and resolve hardware, software, network and application issues.

• Build, configure and deploy laptops, desktops and mobile devices.

• Manage user accounts, permissions and access requests.

• Support Microsoft 365, Windows 11 and core business applications.

• Escalate complex issues where appropriate while maintaining ownership through to resolution.

• Assist with meeting room technology, video conferencing and AV support.

• Document incidents, requests and resolutions within the ITSM platform.

• Participate in IT projects, office moves and technology rollouts.

Essential Skills & Experience

• Previous experience within a professional services environment (legal, financial or consultancy preferred).

• Strong 2nd line desktop support experience.

• Excellent customer service and stakeholder management skills.

• Experience supporting senior executives and Partners.

• Strong knowledge of:

  • Windows 10/11

  • Microsoft 365

  • Active Directory & Entra ID

  • Exchange Online

  • Intune

  • VPN and remote access technologies

  • Mobile device support (iOS & Android)

  • Hardware troubleshooting

• Experience using ITSM tools such as ServiceNow or similar.

• Excellent communication skills in English (French and/or Dutch would be advantageous).

What's on Offer

• Salary up to €75,000.

• Hybrid working with the opportunity to work from home whilst on the out-of-hours support rota.

• Participation in a 24/7 on-call rota approximately twice per month, with remote working during on-call periods.

• Comprehensive benefits package.

• Exposure to cutting-edge technology within a globally recognised professional services environment.

• Excellent career progression and ongoing technical development.

This is an excellent opportunity for an experienced IT Support professional who enjoys delivering exceptional customer service and working within a collaborative, high-performing international team.