Customer Account Advisor

Search is delighted to be partnering with a well-established international organisation to recruit a Customer Account Advisor to join their operations team in Montrose.

Montrose | Hybrid Working

What's on Offer?

Competitive salary and benefits package
Hybrid working once fully trained (2-3 days working from home)
Early finish every Friday
Supportive and collaborative team environment
Ongoing training and development opportunities
Varied and rewarding role within a global organisation

The Role

This is a fantastic opportunity for an experienced administrator or customer service professional who thrives in a fast-paced environment and enjoys delivering exceptional customer support while managing key operational processes.

Key Responsibilities

Coordinate and administer schedules
Manage customer enquiries via email and telephone
Prepare, check and distribute documentation accurately and on time
Investigate and resolve operational issues, escalating where required
Process requests and maintain accurate records
Support customers with system and process queries
Monitor service levels and produce reports
Assist with system testing and continuous improvement activities
Provide cover and support across the wider team when required

About You

Previous experience within an administration, coordination, customer service or account support role
Strong organisational skills and attention to detail
Excellent communication and relationship-building abilities
Confident managing multiple priorities and deadlines
Proficient in Microsoft Office applications
Proactive, adaptable and customer-focused

Desirable

Familiarity with CRM or workflow management systems

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age