Supervisor

Annual salary: up to £40,000.00

Supervisor - Repairs & Maintenance
Location: Birmingham
Contract Type: Full-time, Permanent

Salary:£40,000 + company van and fuel card

Join us on our new, exciting contract with Birmingham City Council

Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

About the Role:

We are looking for an experienced Repairs Supervisor to join our team in Birmingham. You will be responsible for overseeing day-to-day repairs activity across tenanted and void domestic properties, ensuring works are completed safely, on time and to a high standard. This includes managing operatives, coordinating workloads, carrying out quality checks, supporting with technical guidance and maintaining strong communication with tenants and stakeholders.

With a strong pipeline of work and a commitment to improving social housing standards, this is an excellent opportunity to lead a team that's making a real difference in the community. We're looking for someone who is organised, proactive and committed to delivering a first-time-fix service while driving performance and maintaining high levels of customer satisfaction.

Duties:
Supervise day-to-day delivery of planned and reactive maintenance works across occupied properties
Ensure all works are completed safely, efficiently, and to required quality standards
Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction
Allocate resources and operatives effectively to meet service targets and contractual obligations
Manage work schedules and priorities to minimise disruption to residents
Ensure full compliance with Health & Safety regulations, COSHH, and company procedures
Carry out quality inspections and ensure corrective actions are implemented where necessary
Lead and support a team of operatives, providing guidance, coaching, and performance management and productivity dashboards
Identify training needs and coordinate development opportunities for team members
Enforce HR policies including attendance, conduct, and grievance procedures
Monitor and maintain company assets including vehicles, tools, PPE, and van stock
Oversee material usage and procurement to ensure cost-effective operations
Use system reports to track performance, resource deployment, and asset condition
Act as a key point of contact for residents, ensuring professional communication and issue resolution
Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery
Support contract mobilisation, compliance audits, and service improvement initiatives
Assist with budget control, forecasting, and identifying operational efficiencies and potential Gains
Provide cover for other supervisors during absence or peak periods
Attend toolbox talks, training sessions, and formal company meetings
Ensure all activities reflect company values and maintain a professional image at all timesRole Criteria:
Previous experience in a R&M Supervisor or similar supervisory role within housing or property maintenance
Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
Experience delivering planned and reactive maintenance in occupied properties
City & Guilds or equivalent in a relevant trade discipline
Full, valid UK driving licence
Strong understanding of Health & Safety regulations, including COSHH
Working knowledge of Schedule of Rates
Excellent interpersonal and communication skills
Effective people management with the ability to lead, mentor, and develop teams
Strong customer focus and commitment to service excellence
Problem-solving mindset with a results-driven approach
Strong planning and organisational abilities
Decisive decision-making under pressure
Ability to negotiate and influence across teams and stakeholders
IT literate with confident oral and written communication skillsBenefits we can offer you:
25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Vehicle and Fuel Card
Access to EAP Counselling sessionsAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:
Francesca Swan ((url removed))
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply