Job Title:Workforce Transformation Lead
Location: Reading or Paddington (preferred)
Salary/Rate: £450-500 per day inside IR35
Start Date: 2-3 weeks
Job Type: Initial contract until mid October

Company Introduction
We have an exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for a skilled Workforce Transformation Lead/Journey Owner to join their team in Reading or Paddington on a hybrid basis.

Job Responsibilities/Objectives
Based on the hiring discussion, this is not a traditional Product Owner role. The hiring manager is looking for a strategic Journey Owner who can define and shape a workforce/resource planning journey, rather than simply manage a backlog.The Journey Owner will be responsible for defining the future-state journey and operating model.

Strategic Design

• Define the end-to-end workforce planning journey
• Shape future operating processes
• Identify opportunities to improve efficiency and decision making
• Provide thought leadership and challenge existing ways of working

Process & Operating Model Definition

• Map current and future processes
• Understand how multiple data sources feed workforce planning
• Define how information should flow through the organisation
• Create recommendations for process orchestration and governance

Resource Planning & Workforce Modelling

• Help define how demand should be forecast
• Understand complex resource allocation challenges
• Design approaches for matching resource supply to demand
• Consider contingency and "jeopardy" scenarios such as illness, holidays, changing demand, failed installations and operational disruptions

Technology & Capability Assessment

• Define required business capabilities
• Validate whether existing platforms can support the future model
• Identify capability gaps
• Contribute to recommendations that support investment decisions

Investment Committee Preparation

• Produce the analysis and documentation required to support the business case
• Provide subject matter expertise during Investment Committee reviews and feedback cycles
• Support preparation of papers and recommendations for approval

Required Skills/Experience
The ideal candidate will have the following:

Complex Resource Planning
This is the single biggest requirement.

The ideal person has experience designing or optimising environments where:

• Resources need to be assigned dynamically
• Demand fluctuates
• The operational environment is complex
• Disruptions have significant downstream impacts

Strategic Product/Journey Thinking

They need someone who can:

• Create strategy
• Define future-state journeys
• Build operating models
• Lead discovery and definition work
• Solve complex business problems

They do not want someone whose experience is limited to backlog management and delivery administration.
Process Design & Orchestration

Strong experience in:

• Business process management
• Process orchestration
• Operating model design
• Cross-functional business transformation

Desirable Skills/Experience
Although not essential, the following skills are desired by the client:

• Telecommunications
• Utilities
• Field services
• Logistics
• Supply chain
• Workforce scheduling
• Last-mile delivery
• Home services
• Operations planning
• Transport
• Retail fulfilment

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.