Desktop Support Engineer (Active SC Clearance Required)

Location: Barrow-in-Furness or Manchester (On-site)
Security Clearance: Active SC Clearance (Current) - Sole UK Nationals only
Employment Type: Permanent through workforce consultancy

About the Role

We are recruiting experienced Desktop Support Engineers to join a major secure technology programme supporting a high-profile client. Due to the nature of the work, the client remains confidential at this stage, but this is an excellent opportunity to work within a secure, enterprise-level IT environment delivering first-class end-user support.

This is an on-site role based in either Barrow-in-Furness or Manchester, supporting users across a fast-paced and technically diverse environment.

Key Responsibilities

• Provide 1st and 2nd line desktop support to end users.
• Diagnose and resolve hardware, software and peripheral issues.
• Build, configure and deploy desktops, laptops and mobile devices.
• Install, configure and support Windows operating systems and Microsoft applications.
• Manage user accounts, permissions and access requests.
• Support meeting room technologies, printers and AV equipment.
• Log, update and resolve incidents and service requests using an ITSM tool.
• Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
• Perform hardware replacements, repairs and asset management activities.
• Ensure all work is completed in line with security policies and service level agreements (SLAs).

Essential Skills & Experience

• Proven experience in a Desktop Support, IT Support or End User Computing role.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience supporting desktop hardware, laptops, printers and mobile devices.
• Familiarity with Active Directory, user administration and group policies.
• Experience using ticketing systems such as ServiceNow, Remedy or similar.
• Excellent troubleshooting and customer service skills.
• Strong communication skills with the ability to support users at all levels.
• Ability to prioritise workloads and work effectively in a secure environment.

Essential Requirements

• Current Active SC Clearance (must already be held).
• Sole UK National due to project security requirements.
• Ability to work Full time on-site in either Barrow-in-Furness or Manchester.

Desirable Skills

• Microsoft Intune, SCCM or Endpoint Manager experience.
• Experience with Windows device builds and imaging.
• Knowledge of hardware life cycle management and asset tracking.
• ITIL Foundation certification.
• Experience working within highly regulated or secure environments.

What's on Offer

• Opportunity to work on a major secure technology programme.
• Long-term career opportunities within a growing project.
• Collaborative and professional working environment.
• Competitive salary and benefits package.

Please note: Due to the security requirements of this position, applications can only be considered from candidates who currently hold Active SC Clearance and are Sole UK Nationals.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at (see below) to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.