IT Manager

Role Purpose
Reporting to the Group Technical Director, the IT Manager is responsible for leading the day-to-day IT operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement.
The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that IT services, standards, security controls, and change initiatives are delivered effectively.
Key Responsibilities
* Lead the day-to-day IT operations across the business, ensuring reliable support for infrastructure, devices, business applications, networks, and end users.
* Implement IT strategy, standards, and policies in line with business priorities and the Group Technical Director's direction.
* Manage internal IT resources and third-party suppliers, including service performance, issue escalation, delivery coordination, and accountability against agreed outcomes.
* Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology.
* Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms.
* Maintain strong oversight of cybersecurity, data protection, compliance, backup, disaster recovery, and business continuity arrangements.
* Take ownership of IT service performance, including incident management, support responsiveness, prioritisation, monitoring, and the continual improvement of support processes.
* Manage IT budgets, operational expenditure, licence costs, and supplier-related spend, escalating items requiring higher approval where necessary.
* Plan and coordinate IT projects, upgrades, rollouts, and change initiatives, ensuring structured delivery, effective stakeholder engagement, and minimal disruption to the business.
* Work closely with department leaders to understand operational requirements, support technology adoption, and align IT delivery with business processes and growth plans.
* Ensure documentation is maintained for systems, services, policies, risks, decisions, and operational procedures.
* Provide regular reporting on service performance, project progress, resource utilisation, risks, incidents, and compliance status.
Skills and Experience
* Proven experience in an IT Manager or senior IT Operations/Infrastructure role.
* Strong knowledge of IT operations across infrastructure, end-user computing, Microsoft 365, networking, service delivery, and supplier management.
* Experience managing third-party vendors, contracts, and operational service delivery.
* Good understanding of cybersecurity, IT policies, compliance, backup, and business continuity.
* Experience leading operational change, IT projects, and service improvement initiatives.
* Strong communication, decision-making, people management, and stakeholder management skills.
* Desirable: Experience within manufacturing, engineering, ERP-enabled environments, or multi-site businesses.
Salary and Benefits
* Salary negotiable depending on experience.
* 37.5 hours per week, office-based.
* 25 days' annual leave plus bank holidays.
* Company Profit Share Scheme (paid quarterly).
* Healthcare Cash Plan and Employee Assistance Programme.
* Life assurance.
* EV salary sacrifice scheme.
* Pension.
* Free on-site parking