Insurance Administrator

Insurance Administrator

Location : Peterborough

Salary : £25k

Monday - Friday

Insurance Administrator

Responsibilities for this position:
• Preparation of documents in regard to all new business agreements
• Production of renewal documents, including any funding recommendations
• Work proactively to process claims by contact with the client and the Medical Service Providers
• Prepare and calculate monthly management fees
• Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims
• Developing a good relationship with all clients by providing a personal service
• Work in a methodical way to present full facts to the claims decision maker in order that an appropriate decision can be made on each claim
• Listening to and understanding the individual needs of each customer
• Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of health related claims
• Take required actions to resolve potential and existing complaints, escalating where necessary.
• Recording accurately all events/details and actions relating to specific individuals on the database.
• Managing own workflow in a timely manner