Lettings Negotiator

Key Responsibilities

Leasing & Administration

Conduct viewings to prospective tenants
Consistently deliver leasing brand standards
Process and respond to lettings enquiries in a timely manner
Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals
Understand the local rental market by conducting regular mystery shopping and competitor analysis
Implement and support branded marketing campaigns
Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis
Process resident applications including completion of background and credit checks
Assist with deposit protection scheme set up and releases
Assist with preparation of check-in and check-out reports
Assist with move in/move out customer journey procedures
Assist with the collection of rents, ensuring collection and deposit on a timely basis
Utilise the property management system (Yardi) to record various transactions and operating reports as required
Assist with market surveys and "open houses"Customer Service

Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors
Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs
Always seek ways to exceed residents' service expectations
Ensure resident issues and service requests are addressed within 24 hours
Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme
Be a true ambassador of the brand and what it stands forProperty Upkeep

Comply with regular fire safety and health and safety standards
Assist in undertaking scheduled flat inspections and recording of same
Day to day assistance in management of reactive maintenance and defects
Adhere to business operating processes, systems and standards
Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees
Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities ManagerKey Values

Passion for our customer: You constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf
Respect: You treat people with respect independent of their status or disagreement with you
Innovation: You challenge prevailing assumptions when warranted and suggest better approaches
Collaboration: You unite to support each other's ideas - even if you see it slightly differently
Communication: You share information openly and proactivelyQualifications, Experience and Role Requirements

Essential

Demonstrates honesty, integrity and intelligence
Experience in a property lettings or related business (student accommodations, serviced apartments etc.)
Strong sales skills and confidence in promoting a product
Excellent customer relationship skills and attention to detail
Excellent organisation and administration skills
Clear and effective communication skills, verbally and in writing
Intermediate IT skills including Microsoft Office and property management systems
Team player with a willingness to support others
A positive, 'can-do' attitude with a desire to learn and achieve outstanding results
Ability to work independently on a day to day basis
Ability to work Saturdays and public holidays in line with the rota
Ability to work in different buildings if requiredDesirable

Experience of working in the private residential sector
ARLA qualification
Knowledge of Yardi property management system or similar system