Contract Support Administrator
Posted on Jul 15, 2026 by CV-Library
Southampton, Hampshire, United Kingdom
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Contract Support
This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager.
Core Responsibilities
Work Order Management & Compliance
The position centres on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures.
Asset & Financial Management
You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness.
System Administration & Reporting
Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates.
Stakeholder Engagement
Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain.
Required Qualifications
Essential Experience:
*
Minimum 3 years in similar facilities management role allocating and managing work orders
*
3 years managing subcontractors and supply chain relationships
*
Recent experience contributing to business control exceeding £1 million
*
Proven track record supervising building engineering services and/or soft services
*
3 years successful process management experience
*
Understanding of helpdesk/call centre processes and workflow
Technical Skills:
*
IT literate with demonstrable knowledge of computer-aided facilities management software
*
Understanding of asset management information systems
*
Basic commercial and budgetary understanding
*
Ability to operate standard office equipment
Personal Attributes:
*
Customer-focused with excellent communication and interpersonal skills
*
Strong attention to detail
*
Consistently punctual and smartly presented
*
Computer literate with ability to complete only tasks within competency level
The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction
This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager.
Core Responsibilities
Work Order Management & Compliance
The position centres on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures.
Asset & Financial Management
You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness.
System Administration & Reporting
Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates.
Stakeholder Engagement
Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain.
Required Qualifications
Essential Experience:
*
Minimum 3 years in similar facilities management role allocating and managing work orders
*
3 years managing subcontractors and supply chain relationships
*
Recent experience contributing to business control exceeding £1 million
*
Proven track record supervising building engineering services and/or soft services
*
3 years successful process management experience
*
Understanding of helpdesk/call centre processes and workflow
Technical Skills:
*
IT literate with demonstrable knowledge of computer-aided facilities management software
*
Understanding of asset management information systems
*
Basic commercial and budgetary understanding
*
Ability to operate standard office equipment
Personal Attributes:
*
Customer-focused with excellent communication and interpersonal skills
*
Strong attention to detail
*
Consistently punctual and smartly presented
*
Computer literate with ability to complete only tasks within competency level
The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction
Reference: 225374983
https://jobs.careeraddict.com/post/113562927
Contract Support Administrator
Posted on Jul 15, 2026 by CV-Library
Southampton, Hampshire, United Kingdom
Admin & Secretarial
Immediate Start
Annual Salary
Full-Time
Contract Support
This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager.
Core Responsibilities
Work Order Management & Compliance
The position centres on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures.
Asset & Financial Management
You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness.
System Administration & Reporting
Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates.
Stakeholder Engagement
Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain.
Required Qualifications
Essential Experience:
*
Minimum 3 years in similar facilities management role allocating and managing work orders
*
3 years managing subcontractors and supply chain relationships
*
Recent experience contributing to business control exceeding £1 million
*
Proven track record supervising building engineering services and/or soft services
*
3 years successful process management experience
*
Understanding of helpdesk/call centre processes and workflow
Technical Skills:
*
IT literate with demonstrable knowledge of computer-aided facilities management software
*
Understanding of asset management information systems
*
Basic commercial and budgetary understanding
*
Ability to operate standard office equipment
Personal Attributes:
*
Customer-focused with excellent communication and interpersonal skills
*
Strong attention to detail
*
Consistently punctual and smartly presented
*
Computer literate with ability to complete only tasks within competency level
The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction
This is an on-site facilities management contract support position at West Quays Shopping Centre requiring immediate start. The role operates Monday-Friday, 08:00-17:00, reporting directly to the JLL Contract Manager.
Core Responsibilities
Work Order Management & Compliance
The position centres on scheduling all planned preventive maintenance (PPM) and reactive work in accordance with contract requirements and service level agreements. You'll manage payment applications through internal and client systems while maintaining comprehensive documentation for compliance purposes. Critical compliance activities include managing Meridian documentation, ensuring timely completion of inspections, and maintaining both hard and soft copy records according to JLL's quality assurance procedures.
Asset & Financial Management
You'll track and report on asset issues, upgrades, recommendations and insurance inspections while generating analytical reports on breakdown trends, costs and value assessment. Financial responsibilities include managing payment applications, maintaining accurate financial records, reviewing work-in-progress reports, highlighting jobs over 60 days old, and supporting budget preparation and monthly analysis. The role requires working knowledge of timesheets and financial profit awareness.
System Administration & Reporting
Serve as first-line support for the CAFM system and eLogbooks hardware, managing subcontractor assets within the system and generating reports as required. You'll maintain accurate online filing for statutory certification, manage Vantify interactions and deadlines, and handle client incident/accident reporting and data management system updates.
Stakeholder Engagement
Attend steering groups and development meetings as site champion, support Hard Services Supervisors in PPM delivery, provide administration support for Contract Manager financial queries, and manage relationships with subcontractors and the supply chain.
Required Qualifications
Essential Experience:
*
Minimum 3 years in similar facilities management role allocating and managing work orders
*
3 years managing subcontractors and supply chain relationships
*
Recent experience contributing to business control exceeding £1 million
*
Proven track record supervising building engineering services and/or soft services
*
3 years successful process management experience
*
Understanding of helpdesk/call centre processes and workflow
Technical Skills:
*
IT literate with demonstrable knowledge of computer-aided facilities management software
*
Understanding of asset management information systems
*
Basic commercial and budgetary understanding
*
Ability to operate standard office equipment
Personal Attributes:
*
Customer-focused with excellent communication and interpersonal skills
*
Strong attention to detail
*
Consistently punctual and smartly presented
*
Computer literate with ability to complete only tasks within competency level
The role manages significant financial responsibility while requiring both technical proficiency in FM systems and strong stakeholder management capabilities to ensure contract compliance and client satisfaction
Reference: 225374983
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