Dynamics CRM Lead Business Analyst - Insurance - £600 a day InsideIR35 - Hybrid

My client is launching a business-critical CRM transformation and is seeking an elite, commercially-minded Lead Business Analyst for an initial 6month contract. This is not a "passive scribe" role. We need a high-energy, tenacious change agent who lives and breathes Agile, excels in complex global structures, and has a proven track record of driving Dynamics 365/CRM implementations from inception to go-live.

You will be the bridge between our business goals and technical delivery, working with stakeholders across the UK, US and Europe. They need someone who champions industry-standard BA best practices but has the sharp commercial acumen to spot bottlenecks, challenge the status quo, and identify faster, smarter ways to deliver value without ever cutting corners or sacrificing quality.

Key Responsibilities

• Proactive Elicitation: Don't wait for requirements to land on your desk. Actively track down, engage, and align cross-territory stakeholders (US, Europe, UK) to define end-to-end CRM process flows and requirements.

• Unblock & Accelerate: Identify process bottlenecks, project dependencies, and delivery roadblocks early. Tenaciously push for resolutions and find efficient workarounds while maintaining governance and best-practice standards.

• Dynamics CRM Mastery: Leverage deep, hands-on experience with Microsoft Dynamics 365 (CE/CRM) and the Power Platform to translate business needs into robust, out-of-the-box system capabilities rather than over-customizing.

• Agile Champion: Lead backlog refinement, write high-quality user stories with clear acceptance criteria, and ensure the engineering team has a constant, well-groomed runway for upcoming sprints.

• QA & UAT Leadership: Work alongside technical leads and business users to ensure the final CRM solution perfectly matches the validated business processes.

Your Profile

• CRM Transformation Veteran: A proven track record operating as a Lead/Senior BA on enterprise-scale MS Dynamics 365/CRM implementations.

• Rigorous BA Best Practices: Strong foundation in formal business analysis methodologies (eg, BCS, IIBA certifications are highly desirable) with flawless process mapping, data mapping, and requirements tracing.

• Unshakeable Tenacity: A self-starter attitude with a reputation for "making things happen." You do not wait to be invited to the table; you actively seek out answers and drive momentum.

• Cross-Border Experience: Prior experience working across multiple international territories (ideally US, Europe, and UK), with the cultural awareness and flexibility to manage differing time zones and regional requirements.

• Pure Agile Mindset: Expert-level understanding of Scrum, Kanban, or SAFe environments.

This is a hybrid role with 1 day a week based onsite in London. It is an inintial 6 month contract paying £600 a day InsideIR35.

Please send yrou CV in the first instance.

Eden Smith are equal opportunities employers and do not discriimintae on any grounds.