Customer Service Advisor

Customer Service Advisor

Cheltenham – hybrid

£26,250 per year

Are you confident working with detail, research and people, and looking for a role where your expertise can make a real difference?

An exciting opportunity has arisen for a customer service advisor to join a collaborative and purpose-driven organisation. This role is ideal for someone with proven customer service experience to join a globally recognised organisation.

Benefits:

· Hybrid working, including work from home and office-based collaboration

· Excellent career progression opportunities

· 25 days holidays + bank holidays

· Private healthcare

· Company pension

· Life insurance

· Cycle to work scheme

· Employee discount

· Referral programme and wellbeing support

· Free parking

· Paid volunteering hours

· Enhance maternity, paternity and adoption leave

The Role:

· Provide excellent customer service answering enquiries by phone, live chat and written communication

· Build strong rapport with customers, providing support and guidance

· Assess applications and review documents using established guidelines and quality standards

· Handle customer requests and complaints with professionalism and care

· Work closely with colleagues across the wider team, including contributing to training and shared service goals

Person Requirements:

· Proven experience in a customer service advisory role, ideally including administration experience

· Excellent written and verbal communication skills

· Strong customer service ethos, with a passion for delivering excellent service

· Minimum of GCSE English and Maths at grades A* - C / 9 - 4

· Excellent organisation, time management and attention to detail

This is a permanent, full-time position.

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.

THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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