Customer Contact Advisor

Remediation Customer Contact Advisor (Temporary Contract)

Location: Newcastle upon Tyne
Contract: Temporary Contract
Hours: Monday-Friday, 9:00am-5:00pm (No weekends)
Start Date: Immediate

Pay: £12.71 per hour – with a contract bonus of £3,500 at the end of the contract in April.

Overview

We are recruiting 15 Customer Contact Advisors to join a specialist remediation team within a leading financial services business. You'll contact existing clients who may have been affected by historic advice or service issues, explain why you're calling in a clear and reassuring manner, and arrange appointments with specialist remediation consultants who will investigate each case in detail.

Key Responsibilities

* Make outbound calls to existing clients.

* Explain the remediation programme professionally and empathetically.

* Book appointments with specialist remediation consultants.

* Update CRM records accurately after every conversation.

* Handle sensitive conversations with care and professionalism.

* Meet quality and productivity targets.

* Work closely with the wider remediation team.

Requirements

* Customer service or contact centre experience.

* Excellent communication and listening skills.

* Empathetic and professional telephone manner.

* Strong attention to detail.

* Confident using CRM and IT systems.

What's on Offer

* Monday-Friday working hours.

* Supportive team environment.

* Modern Newcastle offices.

* Full training provided.

* Potential future opportunities within the business