Customer Service Manager

The Customer Service Manager will oversee customer service operations within this manufacturing business, ensuring exceptional service delivery and efficient processes. This role requires leadership skills and a strong ability to manage customer relationships effectively.

Client Details

This opportunity is with a well-established organisation, known for its focus on quality and operational excellence, offering a stable and professional environment.

Description

Lead and manage the customer service team to deliver excellent customer support.
Develop and implement strategies to improve customer satisfaction and retention.
Oversee the resolution of customer complaints and queries in a timely manner.
Ensure compliance with company policies and industry standards in customer interactions.
Monitor and analyse customer service metrics to identify areas for improvement.
Collaborate with other departments to enhance the overall customer experience.
Train and mentor team members to achieve their full potential.
Prepare and present reports on customer service performance to senior management.Profile

A successful Customer Service Manager should have:

Proven experience in a customer service management role
Experience on SAP
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Proficiency in using customer service software and tools.
Excellent communication and interpersonal skills.
A proactive and results-driven mindset.Job Offer

Competitive salary ranging from £48,000 to £52,000 per annum.
Permanent position offering job security and growth potential.
Opportunities to work within a reputable industrial/manufacturing organisation.
Supportive company culture focused on professional development.
Generous holiday leave and additional benefits package.
Hybrid working