Continuous Improvement Manager

Role: Continuous Improvement Manager – Logistics & Warehousing
Company: Buy It Direct
Location: Huddersfield, West Yorkshire
Salary: Up to £50,000 per annum, dependent on experience, plus a £5,000 car allowance
Job Type: Full-Time / Permanent
About the role
We’re looking for an experienced Continuous Improvement Manager to support and improve our UK logistics and warehouse operations.
This is a hands-on role. You will spend a significant amount of time on site with warehouse teams, depot managers and delivery colleagues, observing processes first-hand, understanding day-to-day challenges and identifying where improvements are needed.
You will combine this on-the-ground insight with data analysis, process mapping and root cause analysis to understand where issues occur, why they arise and what needs to change.
Working across multiple warehouse, logistics and delivery sites, you will translate findings into practical action plans, influence stakeholders at all levels, and ensure that improvements are properly implemented, measured and sustained.
This role will also play a key part in fostering a culture of continuous improvement, supporting Lean ways of working and helping to create more consistent, efficient and commercially focused operations.
What you’ll be doing
• Spending regular time in the operation with warehouse teams, depot managers and delivery colleagues to understand how processes work in practice.
• Reviewing warehouse, logistics and last-mile delivery processes from end to end, identifying opportunities to simplify, standardise and improve.
• Using data, observations and feedback to identify trends, damage issues, process gaps, cost inefficiencies and areas of underperformance.
• Applying root cause analysis and process improvement methods to understand why issues are happening and agree practical solutions.
• Managing a portfolio of operational improvement projects and workstreams, ensuring activity is prioritised, delivered on time and linked to clear business outcomes.
• Creating clear action plans and working with operational teams to implement improvements on the ground.
• Supporting improvements across damage reduction, handling, loading, driver processes, depot ways of working and operational consistency.
• Developing scorecards, reporting and monitoring tools to track performance and measure the impact of improvements.
• Working closely with Operational Leads, Business Solutions and key stakeholders to deliver change across multiple sites.
• Identifying opportunities for system, reporting or technology improvements, including TMS, WMS and automation.
• Challenging processes, behaviours or standards that are not delivering the right outcome, while supporting and influencing teams to embed better ways of working.
• Completing reviews to confirm that improvements have been delivered, sustained and can be built on.
• Travelling between UK sites and working across different shifts where required.
What we’re looking for
• Tenacious, resilient and confident, challenging existing ways of working.
• Comfortable spending time in the operation and getting under the skin of how things really work.
• Commercially minded, cost-conscious and focused on measurable outcomes.
• Confident working with people at all levels, from warehouse teams and delivery drivers through to depot managers and senior leaders.
• Able to influence stakeholders and support operational teams to make change happen.
• Structured and organised, with the ability to turn findings into clear, practical actions.
• Comfortable using data, process mapping and root cause analysis to identify issues and opportunities.
• Focused on delivery, ensuring improvements are implemented, measured and sustained.
• Flexible to travel across UK sites and work across different shifts where needed.
Experience in continuous improvement, process improvement, logistics, warehousing, or last-mile delivery would be ideal. Lean or Six Sigma knowledge would be useful, but it is not essential. The priority is someone with strong operational experience in warehousing or logistics who can apply continuous improvement thinking in a practical, commercially focused way.
Benefits
• Up to £50,000 basic salary, dependent on experience
• £5,000 car allowance
• Healthcare cash plan
• Your birthday off after a year of service
• Generous staff discount scheme across all our brands
• Free on-site parking
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