We are seeking an experienced ServiceNow IRM Product Owner to lead the strategic direction, development, and continuous enhancement of the ServiceNow Integrated Risk Management (IRM) platform.

Working closely with Risk, Compliance, Internal Audit, Technology and business stakeholders, you will be responsible for defining the product roadmap, translating business requirements into deliverable features, and ensuring the platform continues to support evolving regulatory and operational requirements.

This is a business-facing Product Owner role, requiring strong stakeholder management, governance, and ServiceNow IRM expertise rather than hands-on development.

Key Responsibilities

• Own the ServiceNow IRM product roadmap, prioritising enhancements in line with business and regulatory objectives.
• Act as the primary Product Owner for the ServiceNow IRM platform, representing business stakeholders throughout the product life cycle.
• Work closely with Risk, Compliance, Internal Audit and Technology teams to understand business priorities and translate these into product features and user stories.
• Manage and prioritise the product backlog, ensuring delivery aligns with strategic business goals.
• Lead workshops, requirement gathering sessions and stakeholder engagement activities.
• Define and maintain the target operating model for the IRM platform.
• Collaborate with ServiceNow developers and technical teams to ensure solutions are delivered in line with business requirements.
• Support sprint planning, backlog refinement, UAT and release planning activities.
• Drive adoption of new functionality through user engagement, training and change management.
• Ensure platform governance, documentation and operating processes remain fit for purpose.
• Monitor platform performance and identify opportunities for continual improvement.

Required Experience

• Proven experience working as a Product Owner, Senior Business Analyst or Product Manager on ServiceNow IRM implementations.
• Strong knowledge of the ServiceNow IRM suite, including:
  • Policy & Compliance
  • Risk Management
  • Audit Management
  • Issue Management
  • Third Party Risk Management (desirable)
• Experience managing Agile product backlogs and working within Scrum delivery teams.
• Strong stakeholder management skills, with experience engaging senior business and technology stakeholders.
• Experience translating business requirements into user stories, acceptance criteria and prioritised product backlogs.
• Strong understanding of governance, risk and compliance processes.

Desirable Experience

• Experience delivering ServiceNow IRM within Financial Services.
• Exposure to regulatory frameworks such as:
  • FCA
  • PRA
  • SOX
  • ISO 27001
  • NIST
• Previous experience supporting Control Risk Assessments (CRAs), compliance monitoring or audit programmes.
• ServiceNow Certified System Administrator or Certified Implementation Specialist (IRM/GRC) certification.
• Experience working alongside ServiceNow development teams and implementation partners.

Key Skills

• ServiceNow IRM Product Ownership
• Agile/Scrum
• Product Backlog Management
• Stakeholder Management
• Business Analysis
• User Story Writing
• Risk & Compliance
• Governance
• ServiceNow IRM
• Workshop Facilitation
• UAT & Release Management
• Roadmap Planning
• Change Management