ServiceNow Developer

Role: ServiceNow Developer
Type: Contract (Inside Ir35)
Location: Remote (Occasional travel in office)
Duration: 6 months

Role Overview
We are seeking a talented ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England's digital transformation initiatives. The successful candidate will be responsible for designing, developing, configuring, and optimising ServiceNow solutions that improve business processes, enhance user experience, and increase operational efficiency.
Working closely with business stakeholders, architects, QA teams, and product owners, you will analyse requirements, develop innovative solutions, implement platform enhancements, and ensure delivery aligns with ServiceNow best practices and organisational objectives.

Key Responsibilities

• Understand business requirements and translate them into effective ServiceNow solutions.
• Design, develop, configure, and customise the ServiceNow platform.
• Create Proof of Concepts (POCs) to validate proposed technical solutions.
• Deliver enhancements that streamline and automate business processes.
• Implement ServiceNow best practices, coding standards, and development guidelines.
• Support architectural improvements, integrations, and new module implementations.
• Build and maintain reports, dashboards, and performance analytics.
• Collaborate with QA teams to ensure quality and successful deployment.
• Identify opportunities for innovation, automation, and future platform improvements.
• Work within Agile delivery methodologies, participating in sprint ceremonies and continuous improvement initiatives.

Required Skills & Experience Essential

• Strong hands-on experience with the ServiceNow platform.
• Proven experience in ServiceNow development, configuration, and customisation.
• Deep understanding of ServiceNow capabilities and platform architecture.
• Experience delivering solutions within UK Public Sector and/or regulated environments.
• Knowledge of:
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
• Experience implementing and supporting ServiceNow Now Assist capabilities.
• Strong understanding of Agile methodologies and delivery practices.
• Experience integrating ServiceNow with third-party systems and services.
• Excellent communication and stakeholder management skills.
• Ability to analyse complex business requirements and develop scalable solutions.

Desirable

• NHS or wider healthcare sector experience.
• Experience with additional ServiceNow modules.
• DevOps and CI/CD experience.
• Knowledge of workflow automation and AI-enabled solutions.
• Advanced Agile certifications or experience.

Qualifications

• ServiceNow Certified System Administrator (CSA) preferred.
• ServiceNow Certified Application Developer (CAD) desirable.
• ServiceNow certifications in ITSM, CSM, or related modules.
• Relevant degree or equivalent professional experience.

Personal Attributes

• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a collaborative team.
• Proactive approach to continuous improvement and innovation.
• Strong customer and service-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Travel Requirements
Occasional travel to client locations in Leeds, London, and Exeter for quarterly planning events, workshops, and stakeholder meetings. Some overnight stays may be required.