Internal Account Support

Location: Poole
Salary: £30K-£32K depending on experience plus bonus
Hours: 8am-5pm Mon-Fri (1 hour for lunch) office based
Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, training provided.
Aspire Jobs are working with a well-established and growing FMCG solutions provider who are looking for an experienced Internal Account Support professional to join their growing team. This role will see you dealing with their warehouse tracking vehicles, dealing with customs paperwork and providing front line support via the phone and MS teams as well as email to their large customers. You will also deal with 3PL's to track movements of goods. If you have worked in a warehouse admin role or have an undrstanding of vehicle sizes and logistics that would really help.
If you thrive in a busy, customer-focused environment and enjoy problem-solving, coordination, and working as part of a collaborative team—this could be a great fit.
The successful Internal Account Support will be someone who:
* Has experience in customer service, account support, or order management
* Ideally come from a logistics or distribution background
* Is highly organised with strong attention to detail
* Communicates clearly and professionally (written & verbal)
* Is confident working across systems (ERP/CRM, Excel, etc.)
* Thrives in a fast-paced, ever-changing environment
* Takes a proactive, solutions-focused approach
* Works well as part of a team and builds strong relationships
* Brings resilience and adaptability when plans shift
* Can problem solve
If you’re looking for a role where you can make a real difference in a global operation—this is a great opportunity to step in and grow.
You’ll play a key role in supporting customers across one of their busier divisions, ensuring smooth order processing, resolving queries, and coordinating logistics across a global network.
This is a varied position where no two days look the same—perfect for someone who enjoys juggling priorities and keeping things moving.
Internal Account Support Key Responsibilities:
* Acting as a first point of contact for customer queries via phone and email
* Managing and resolving delivery issues and order queries within agreed timeframes
* Overseeing order processing from receipt to fulfilment, ensuring accuracy throughout
* Coordinating with internal teams and SMEs to resolve product or service queries
* Managing shared inboxes and maintaining high response standards
* Supporting goods-in processes and working closely with supply chain teams, purchasing and order fulfilment teams.
* Booking transport to 3PL locations, including urgent shipments
* Preparing export and shipping documentation
* Monitoring and reporting on stock levels at 3PL sites
* Using ERP/CRM systems, Excel, and Smartsheet to manage data and reporting