Aftersales and Service Advisor

Aftersales and Service Advisor

£27,000-£30,000 DOE | Full Time | Permanent

Monday- Friday 9am-5pm

Heywood

Are you an organised, customer-focused professional who enjoys delivering outstanding service and keeping things running smoothly behind the scenes?

We're recruiting for an Aftersales and Service Advisor to join a successful and growing retail business operating within a specialist lifestyle sector. This is an exciting opportunity to become part of an established and supportive team, working with premium products while playing a key role in delivering an exceptional aftersales experience to customers.

Whether you have previous experience in aftersales, service administration, warranties or a customer service role, or you're looking to develop your career with full training provided, we'd love to hear from you.

The Role

As an Aftersales and Service Advisor, you'll be responsible for supporting customers throughout their aftersales journey, ensuring service bookings, warranty claims and workshop administration are managed efficiently. You'll work closely with customers, the workshop team and external suppliers to deliver a seamless customer experience.

You'll be responsible for:

Managing new and used vehicle warranty claims from start to finish
Booking vehicles into the workshop for servicing, warranty and habitation work
Ordering parts required for upcoming workshop jobs
Liaising with third-party suppliers to coordinate repairs and transport
Keeping customers updated on the progress of their vehicles
Assisting with workshop scheduling and time management
Processing warranty claims accurately using manufacturer systems
Following up outstanding warranty claims and customer bookings
Checking warranty parts on arrival to ensure accuracy and condition
Meeting and greeting customers visiting the service department
Providing outstanding customer service at every stage of the aftersales processWhat We're Looking For

Previous administration, customer service or aftersales experience is desirable
Excellent organisational and time management skills
Strong communication skills with the ability to build rapport with customers
Confident using IT systems and learning new software
A proactive approach with excellent attention to detail
Ability to prioritise a busy workload and manage multiple tasks
A positive, team-focused attitude with a willingness to learn
Professional, customer-focused approach at all timesWhat's On Offer

£27,000-£30,000 basic salary DOE
Full training provided
Supportive and friendly team environment
Career development opportunities
Company pension
Free on-site parking
Opportunity to work with premium products in a growing businessWorking Hours

Monday to Friday, 9:00am – 5:00pm (37.5 hours per week).

Some Saturday working will be required, with either overtime paid or time off in lieu.

If you enjoy delivering excellent customer service, thrive in a fast-paced environment and want to join a business where your contribution is valued, we'd love to hear from you.

Apply today with your CV