Customer Service Advisor

Customer Service Advisor

Are you a natural at building relationships with people? Passionate about making a difference to vulnerable people's lives?

Red Recruitment is recruiting a Customer Service Advisor for our client based in Norwich who specialises in 24/7 Care solutions on a full-time basis. This role is a mix of sales and customer service, making it perfect for a natural communicator who can spot opportunities looking to grow or expand their sales experience.

If you have an empathetic approach and like working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers, this could be your next opportunity.

Benefits and Package for Customer Service Advisor:

Salary: £24,979.50 Per Annum with on-target earnings (Average OTE £36,000)
Hours: 37.5 hours per week - Shift pattern between Monday - Sunday 8am - 8pm
Contract: Permanent
Location: Norwich Hybrid (70% in Office)

233 hours annual leave holiday increasing with length of service.
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends' discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking
Key Responsibilities of Customer Service Advisor:

Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care
Generate and convert sales leads through proactive outreach and effective engagement
Provide accurate product information and tailored recommendations
Build strong customer relationships to encourage repeat business and loyalty
Identify and promote upgrade opportunities that enhance safety, independence, and quality of life
Clearly explain the benefits of upgraded devices and services
Achieve and exceed individual and team sales targets, KPIs, and revenue objectives
Spot up-selling and cross-selling opportunities in every interaction
Prepare accurate quotations, process orders, and ensure timely follow-up
Key Skills and Experience of Customer Service Advisor:

Have an excellent telephone manner
Can build rapport with customers along with being patient and empathetic and spot opportunities to cross sell
Are reliable, trustworthy and motivated
1 Year experience in customer facing role and display great customer service skills
Comfortable using a CRM although training is provided
Confident in both an inbound and outbound calling role
If you have the relevant skills and experience as a Customer Service Advisor and are interested in the position, please apply now!

Red Recruitment (Agency)