Renewals Executive

We are recruiting a renewals executive to work for an Insurance Broker based in the Black Country. This position is remote based and full time hours.

The Objective of this role is to maximise renewal retention on a book of commercial insurance clients.

The main duties will be:

Achieves and supports company objectives and standards

Targeted renewal retention of 75% across a book of commercial clients

Follows a renewal process adhering to a renewal script

Manage pipeline of potential renewals to meet renewal retention requirements

Follow a process for chasing renewals with calls, texts and emails

Meet personal & team KPI’s

Customer and retention focused

Maintains excellent service standards ensuring all our customers’ expectations are exceeded

Compliant and follows guidelines to comply with FCA regulations

Contributes to teamwork and supports the team to deliver results

Organisation stills with the ability to monitor and track results

The ideal candidate will ideally have the following skills,

Minimum 2 years commercial broking experience preferably including commercial motor

Strong organisational skills

Strong phone and verbal communication skills along with active listening

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Positive, Proactive and forward thinking

Good management of time, never say no attitude, be able to extract information from customers

and overcome objections

Good Maths and communication skills

Basic knowledge of Microsoft Office products would be an advantage

Computer literate

In return we will offer a friendly and relaxed place to work, the opportunity to work from home on a full time basis, 23 days holiday plus stats and a non-contributory pension scheme