Switchboard Manager
Posted on Jul 9, 2026 by CV-Library
Grosvenor Square, Greater London, United Kingdom
Automotive
Immediate Start
£35k - £35k Annual
Full-Time
Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal.
This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards.
Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential.
This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites.
Hours of work are between 7:45am - 20:00pm depending on day and shift.
Your Time at Work
You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement.
- Lead, coach, and develop a high-performing Switchboard team
- Manage rotas in line with demand and service expectations
- Drive call quality, tone of voice, and brand standards
- Oversee daily operations, ensuring service levels are consistently met
- Monitor performance metrics, including response times and call handling
- Implement escalation and overflow processes where required
- Maintain consistent call handling standards across all sites
- Review and audit interactions to support ongoing development
- Resolve escalated or sensitive enquiries with professionalism
- Ensure accurate lead capture and seamless handover to Sales and Aftersales
- Collaborate with stakeholders to optimise customer journey and conversion
- Support campaigns, peak periods, and wider business initiatives
- Produce clear, insightful performance and service reports
Our Perfect Worker
A polished, credible leader with a passion for service excellence, you inspire high performance while maintaining the highest standards of professionalism.
Essential:
- Proven leadership experience within luxury automotive, retail, or premium hospitality
- Experience managing switchboard, contact centre, or front-of-house teams
- Strong coaching and team development capability
- Experience managing KPIs and performance
- Highly organised with strong attention to detail
- Calm, decisive, and professional under pressure
- Customer-focused with commercial awareness
- Excellent communication and interpersonal skills
- IT proficiency, including CRM and Microsoft Office
- Fluent English and strong cultural awareness
Desirable:
- Deep understanding of luxury customer expectations
- Confident handling of VIP and escalated enquiries
- Strong administrative accuracy
- Collaborative, proactive, and improvement-focused mindset
Key Information and Benefits
- £35,000 annual salary
- 25 days' holiday, plus Bank Holidays
Job Ref: 1BMWF
About Staffline
Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.
As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information
- Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
- This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
- Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change
This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards.
Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential.
This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites.
Hours of work are between 7:45am - 20:00pm depending on day and shift.
Your Time at Work
You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement.
- Lead, coach, and develop a high-performing Switchboard team
- Manage rotas in line with demand and service expectations
- Drive call quality, tone of voice, and brand standards
- Oversee daily operations, ensuring service levels are consistently met
- Monitor performance metrics, including response times and call handling
- Implement escalation and overflow processes where required
- Maintain consistent call handling standards across all sites
- Review and audit interactions to support ongoing development
- Resolve escalated or sensitive enquiries with professionalism
- Ensure accurate lead capture and seamless handover to Sales and Aftersales
- Collaborate with stakeholders to optimise customer journey and conversion
- Support campaigns, peak periods, and wider business initiatives
- Produce clear, insightful performance and service reports
Our Perfect Worker
A polished, credible leader with a passion for service excellence, you inspire high performance while maintaining the highest standards of professionalism.
Essential:
- Proven leadership experience within luxury automotive, retail, or premium hospitality
- Experience managing switchboard, contact centre, or front-of-house teams
- Strong coaching and team development capability
- Experience managing KPIs and performance
- Highly organised with strong attention to detail
- Calm, decisive, and professional under pressure
- Customer-focused with commercial awareness
- Excellent communication and interpersonal skills
- IT proficiency, including CRM and Microsoft Office
- Fluent English and strong cultural awareness
Desirable:
- Deep understanding of luxury customer expectations
- Confident handling of VIP and escalated enquiries
- Strong administrative accuracy
- Collaborative, proactive, and improvement-focused mindset
Key Information and Benefits
- £35,000 annual salary
- 25 days' holiday, plus Bank Holidays
Job Ref: 1BMWF
About Staffline
Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.
As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information
- Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
- This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
- Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change
Reference: 225350422
https://jobs.careeraddict.com/post/113534287
Switchboard Manager
Posted on Jul 9, 2026 by CV-Library
Grosvenor Square, Greater London, United Kingdom
Automotive
Immediate Start
£35k - £35k Annual
Full-Time
Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal.
This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards.
Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential.
This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites.
Hours of work are between 7:45am - 20:00pm depending on day and shift.
Your Time at Work
You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement.
- Lead, coach, and develop a high-performing Switchboard team
- Manage rotas in line with demand and service expectations
- Drive call quality, tone of voice, and brand standards
- Oversee daily operations, ensuring service levels are consistently met
- Monitor performance metrics, including response times and call handling
- Implement escalation and overflow processes where required
- Maintain consistent call handling standards across all sites
- Review and audit interactions to support ongoing development
- Resolve escalated or sensitive enquiries with professionalism
- Ensure accurate lead capture and seamless handover to Sales and Aftersales
- Collaborate with stakeholders to optimise customer journey and conversion
- Support campaigns, peak periods, and wider business initiatives
- Produce clear, insightful performance and service reports
Our Perfect Worker
A polished, credible leader with a passion for service excellence, you inspire high performance while maintaining the highest standards of professionalism.
Essential:
- Proven leadership experience within luxury automotive, retail, or premium hospitality
- Experience managing switchboard, contact centre, or front-of-house teams
- Strong coaching and team development capability
- Experience managing KPIs and performance
- Highly organised with strong attention to detail
- Calm, decisive, and professional under pressure
- Customer-focused with commercial awareness
- Excellent communication and interpersonal skills
- IT proficiency, including CRM and Microsoft Office
- Fluent English and strong cultural awareness
Desirable:
- Deep understanding of luxury customer expectations
- Confident handling of VIP and escalated enquiries
- Strong administrative accuracy
- Collaborative, proactive, and improvement-focused mindset
Key Information and Benefits
- £35,000 annual salary
- 25 days' holiday, plus Bank Holidays
Job Ref: 1BMWF
About Staffline
Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.
As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information
- Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
- This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
- Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change
This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards.
Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential.
This full-time role offers a 40-hour working week, Monday to Saturday, on a rota basis across Park Lane and Park Royal sites.
Hours of work are between 7:45am - 20:00pm depending on day and shift.
Your Time at Work
You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement.
- Lead, coach, and develop a high-performing Switchboard team
- Manage rotas in line with demand and service expectations
- Drive call quality, tone of voice, and brand standards
- Oversee daily operations, ensuring service levels are consistently met
- Monitor performance metrics, including response times and call handling
- Implement escalation and overflow processes where required
- Maintain consistent call handling standards across all sites
- Review and audit interactions to support ongoing development
- Resolve escalated or sensitive enquiries with professionalism
- Ensure accurate lead capture and seamless handover to Sales and Aftersales
- Collaborate with stakeholders to optimise customer journey and conversion
- Support campaigns, peak periods, and wider business initiatives
- Produce clear, insightful performance and service reports
Our Perfect Worker
A polished, credible leader with a passion for service excellence, you inspire high performance while maintaining the highest standards of professionalism.
Essential:
- Proven leadership experience within luxury automotive, retail, or premium hospitality
- Experience managing switchboard, contact centre, or front-of-house teams
- Strong coaching and team development capability
- Experience managing KPIs and performance
- Highly organised with strong attention to detail
- Calm, decisive, and professional under pressure
- Customer-focused with commercial awareness
- Excellent communication and interpersonal skills
- IT proficiency, including CRM and Microsoft Office
- Fluent English and strong cultural awareness
Desirable:
- Deep understanding of luxury customer expectations
- Confident handling of VIP and escalated enquiries
- Strong administrative accuracy
- Collaborative, proactive, and improvement-focused mindset
Key Information and Benefits
- £35,000 annual salary
- 25 days' holiday, plus Bank Holidays
Job Ref: 1BMWF
About Staffline
Staffline is the UK's largest recruitment solutions partner, enabling over 35,000 people into good work every week. We operate at more than 420 customer sites across England, Scotland and Wales.
As one of the most established recruitment agencies in Nottingham with operations across the UK, we specialise in connecting businesses with temporary and permanent jobs across warehouse & logistics, food and drink, aviation, driving, technical & engineering, manufacturing & automotive and security.
Important Information
- Staffline and its subsidiaries do not charge any recruitment or job‑seeking fees at any stage of the hiring process.
- This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
- Our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change
Reference: 225350422
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