Technical Support Analyst - Peterborough - 1 month initial contract

An urgent requirement has arisen for multiple Technical Support Analysts to assist one of our clients on an initial 1 month contract. The successful candidate will be responsible for delivering high-quality first and second-line IT support for our Peterborough Office and Warehouse facility. The role owns incidents end-to-end, acts as an escalation point for Junior IT Support Analysts, coordinates third-party vendors, and contributes to service improvements and technology deployments.This role requires strong technical capability, operational ownership, and the ability to work independently while supporting business stakeholders across multiple locations.

Main Responsibilities:

• Own incidents from initial logging through to full resolution in line with SLAs.
• Act as escalation point for Junior IT Support Analysts.
• Provide advanced troubleshooting across hardware, POS, networking and cloud platforms.
• Support Microsoft 365, Google Workspace, endpoint management and identity platforms.
• Coordinate third-party vendors including ISP, CCTV and hardware suppliers.
• Support device rollouts, new store openings and technology deployments.
• Identify recurring issues and contribute to service improvements.
• Maintain accurate documentation and root cause analysis within the ticketing system.
• Communicate effectively with UK/EU and US IT teams.
• Deliver a professional and proactive support service to stakeholders.

Key Skills

• Proven experience in an IT support or second-line support role.
• Strong knowledge of Windows, macOS and cloud-based environments
• Experience supporting Microsoft 365 and/or Google Workspace.
• Understanding of networking fundamentals and infrastructure support.
• Ability to manage workload independently and prioritise effectively.
• Strong stakeholder communication skills.
• Ability to mentor and guide junior team members.
• Proactive mindset with a focus on ownership and accountability.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.