IT Support Engineer

1st Line IT Support Technician Location: Boroughbridge, North Yorkshire
Salary: £25,000 - £28,000
Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week)

Looking for your next step in IT Support? An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment.

This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment.

What you'll be doing
Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues
Diagnosing and resolving hardware, software and user account issues
Supporting Windows 11 desktops and laptops
Assisting with Windows Server and Hyper-V administration
Supporting networking infrastructure and Wi-Fi connectivity
Helping maintain SonicWall firewalls and endpoint security solutions
Supporting Android tablets, CCTV, access control and time and attendance systems
Assisting with IT infrastructure maintenance and continuous improvement projects
Delivering excellent face-to-face and remote customer supportWhat we're looking for We're looking for someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service.

Ideally, you'll have exposure to:

Windows 11
Windows Server
Hyper-V
Networking fundamentals
Hardware support and troubleshooting
General IT infrastructure
Endpoint security solutionsExperience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn't essential, as training and development will be provided.

What's on offer?
Excellent opportunities to develop into Infrastructure and 2nd Line Support
Exposure to a broad and varied IT environment
Supportive team with ongoing training and development
30 days holiday (inclusive of Bank Holidays)
Healthcare benefit
On-site parking
Long-term career progression within an established businessIf you're looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we'd love to hear from you