Relationship Manager
Posted on Jul 8, 2026 by CV-Library
Birmingham, West Midlands (County), United Kingdom
Public Sector
Immediate Start
£40k - £40k Annual
Full-Time
Relationship Manager
Salary: £40,510 + Excellent Civil Service Benefits
Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
Permanent | Full Time | 37 hours per week
Introduction
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Relationship Manager.
About CCW
CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).
CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE).
The Role
The Relationship Manager will lead CCW's day‑to‑day engagement with water retail companies, acting as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using evidence to influence improvements that benefit business customers.
Key responsibilities:
Company relationship management - Lead regular engagement with assigned retail companies. Maintain up‑to‑date knowledge of company policies, operations, performance, regulatory requirements and market systems
Performance challenge - Provide evidence‑based challenge to company policies and practices to secure positive change for business customers
Internal collaboration - Work closely with Policy, Research, Customer Service, Data and Communications teams to share insights, and escalate issues
Influencing and advocacy - Support consultation responses, draft papers for senior stakeholders, contribute to media messaging and represent CCW at meetings, conferences and panels
Stakeholder communication - Provide expert briefings to CCW's Executive, Board, Defra and other stakeholders as required
The Person
Essential Skills & Experience:
· Analytical capability - Proven ability to collect, interpret and synthesise qualitative and quantitative data; strong problem‑solving and critical thinking skills
· Planning & organisation - Ability to manage workload, resources and time effectively
· Influencing & collaboration - Strong communication skills, able to present complex information clearly and work collaboratively with diverse stakeholders
· Relationship management - Excellent interpersonal skills with the ability to maintain productive partnerships
· Stakeholder engagement & negotiation - Ability to influence outcomes and negotiate effectively to improve services for business customers
Benefits & Offering
Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
25 days annual leave plus 10½ days public and privilege holidays
Flexi time is available, with the ability to accrue and take time off in lieu throughout the year
Generous Civil Service Pension
Health & Fitness allowance
Paid allowance days for voluntary work
Wellbeing Hour once a month
Onsite coffee shop
Free eye test every 2 years and annual flu jab
How to Apply
Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you.
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact
Closing date: 23.07.26
#LI-KE1
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website
Salary: £40,510 + Excellent Civil Service Benefits
Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
Permanent | Full Time | 37 hours per week
Introduction
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Relationship Manager.
About CCW
CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).
CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE).
The Role
The Relationship Manager will lead CCW's day‑to‑day engagement with water retail companies, acting as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using evidence to influence improvements that benefit business customers.
Key responsibilities:
Company relationship management - Lead regular engagement with assigned retail companies. Maintain up‑to‑date knowledge of company policies, operations, performance, regulatory requirements and market systems
Performance challenge - Provide evidence‑based challenge to company policies and practices to secure positive change for business customers
Internal collaboration - Work closely with Policy, Research, Customer Service, Data and Communications teams to share insights, and escalate issues
Influencing and advocacy - Support consultation responses, draft papers for senior stakeholders, contribute to media messaging and represent CCW at meetings, conferences and panels
Stakeholder communication - Provide expert briefings to CCW's Executive, Board, Defra and other stakeholders as required
The Person
Essential Skills & Experience:
· Analytical capability - Proven ability to collect, interpret and synthesise qualitative and quantitative data; strong problem‑solving and critical thinking skills
· Planning & organisation - Ability to manage workload, resources and time effectively
· Influencing & collaboration - Strong communication skills, able to present complex information clearly and work collaboratively with diverse stakeholders
· Relationship management - Excellent interpersonal skills with the ability to maintain productive partnerships
· Stakeholder engagement & negotiation - Ability to influence outcomes and negotiate effectively to improve services for business customers
Benefits & Offering
Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
25 days annual leave plus 10½ days public and privilege holidays
Flexi time is available, with the ability to accrue and take time off in lieu throughout the year
Generous Civil Service Pension
Health & Fitness allowance
Paid allowance days for voluntary work
Wellbeing Hour once a month
Onsite coffee shop
Free eye test every 2 years and annual flu jab
How to Apply
Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you.
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact
Closing date: 23.07.26
#LI-KE1
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website
Reference: 225347809
https://jobs.careeraddict.com/post/113531112
Relationship Manager
Posted on Jul 8, 2026 by CV-Library
Birmingham, West Midlands (County), United Kingdom
Public Sector
Immediate Start
£40k - £40k Annual
Full-Time
Relationship Manager
Salary: £40,510 + Excellent Civil Service Benefits
Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
Permanent | Full Time | 37 hours per week
Introduction
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Relationship Manager.
About CCW
CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).
CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE).
The Role
The Relationship Manager will lead CCW's day‑to‑day engagement with water retail companies, acting as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using evidence to influence improvements that benefit business customers.
Key responsibilities:
Company relationship management - Lead regular engagement with assigned retail companies. Maintain up‑to‑date knowledge of company policies, operations, performance, regulatory requirements and market systems
Performance challenge - Provide evidence‑based challenge to company policies and practices to secure positive change for business customers
Internal collaboration - Work closely with Policy, Research, Customer Service, Data and Communications teams to share insights, and escalate issues
Influencing and advocacy - Support consultation responses, draft papers for senior stakeholders, contribute to media messaging and represent CCW at meetings, conferences and panels
Stakeholder communication - Provide expert briefings to CCW's Executive, Board, Defra and other stakeholders as required
The Person
Essential Skills & Experience:
· Analytical capability - Proven ability to collect, interpret and synthesise qualitative and quantitative data; strong problem‑solving and critical thinking skills
· Planning & organisation - Ability to manage workload, resources and time effectively
· Influencing & collaboration - Strong communication skills, able to present complex information clearly and work collaboratively with diverse stakeholders
· Relationship management - Excellent interpersonal skills with the ability to maintain productive partnerships
· Stakeholder engagement & negotiation - Ability to influence outcomes and negotiate effectively to improve services for business customers
Benefits & Offering
Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
25 days annual leave plus 10½ days public and privilege holidays
Flexi time is available, with the ability to accrue and take time off in lieu throughout the year
Generous Civil Service Pension
Health & Fitness allowance
Paid allowance days for voluntary work
Wellbeing Hour once a month
Onsite coffee shop
Free eye test every 2 years and annual flu jab
How to Apply
Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you.
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact
Closing date: 23.07.26
#LI-KE1
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website
Salary: £40,510 + Excellent Civil Service Benefits
Location: Birmingham (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
Permanent | Full Time | 37 hours per week
Introduction
Gi Group is delighted to be partnering with CCW (Consumer Council for Water) to support them in their recruitment of a Relationship Manager.
About CCW
CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra).
CCW values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative Spirit, Delivery of our Promises and being Engaged as One (PRIDE).
The Role
The Relationship Manager will lead CCW's day‑to‑day engagement with water retail companies, acting as the primary liaison for allocated organisations. The role focuses on building constructive relationships, challenging performance, and using evidence to influence improvements that benefit business customers.
Key responsibilities:
Company relationship management - Lead regular engagement with assigned retail companies. Maintain up‑to‑date knowledge of company policies, operations, performance, regulatory requirements and market systems
Performance challenge - Provide evidence‑based challenge to company policies and practices to secure positive change for business customers
Internal collaboration - Work closely with Policy, Research, Customer Service, Data and Communications teams to share insights, and escalate issues
Influencing and advocacy - Support consultation responses, draft papers for senior stakeholders, contribute to media messaging and represent CCW at meetings, conferences and panels
Stakeholder communication - Provide expert briefings to CCW's Executive, Board, Defra and other stakeholders as required
The Person
Essential Skills & Experience:
· Analytical capability - Proven ability to collect, interpret and synthesise qualitative and quantitative data; strong problem‑solving and critical thinking skills
· Planning & organisation - Ability to manage workload, resources and time effectively
· Influencing & collaboration - Strong communication skills, able to present complex information clearly and work collaboratively with diverse stakeholders
· Relationship management - Excellent interpersonal skills with the ability to maintain productive partnerships
· Stakeholder engagement & negotiation - Ability to influence outcomes and negotiate effectively to improve services for business customers
Benefits & Offering
Hybrid working policy - 8 days per month office‑based; remainder from home (Hybrid working - Non-contractual policy currently in operation with a minimum of 8 days per month office attendance)
25 days annual leave plus 10½ days public and privilege holidays
Flexi time is available, with the ability to accrue and take time off in lieu throughout the year
Generous Civil Service Pension
Health & Fitness allowance
Paid allowance days for voluntary work
Wellbeing Hour once a month
Onsite coffee shop
Free eye test every 2 years and annual flu jab
How to Apply
Gi Group is proud to support CCW in this recruitment campaign. If you have the expertise, judgement and commitment, we are keen to hear from you.
To be considered for this role, please click on the link provided. If you would like any further information about this vacancy, please feel free to contact
Closing date: 23.07.26
#LI-KE1
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website
Reference: 225347809
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