Scheduler

Scheduler

Sunbury

£30,000

Key Responsibilities

Scheduling and coordinating engineers' daily workloads.
Booking service appointments and managing diaries.
Acting as the first point of contact for customers via phone and email.
Updating job information and maintaining accurate records.
Liaising with engineers to ensure jobs are completed efficiently.
Responding to customer enquiries and providing updates on appointments.
Prioritising emergency callouts and rescheduling work where required.
Supporting the wider service team with general administration duties.

Key Requirements

Previous experience in a customer service, administration, service coordination, helpdesk, or scheduling/dispatch role.
Excellent communication and organisational skills.
Ability to multitask and prioritise workloads in a busy environment.
Strong IT skills, including Microsoft Office.
A proactive approach with excellent attention to detail