Customer Service Administrator

Customer Service Administrator
Location: Yate/ South Gloucestershire (Hybrid)
Hours: 08:30am – 5:00pm with a 45-minute lunch
Pay rate: £13.90+ per hour
Contract: Temporary ongoing (minimum 6-month commitment could lead to a permanent role for the right candidate)

We are seeking a proactive Customer Service Administrator / Helpdesk Advisor to support order processing and customer enquiries, This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast paced, multi site environment.

Key Responsibilities:

Process customer orders accurately and in line with procedures

Manage inbound and outbound customer calls and general enquiries

Act as a key point of contact between different sites to ensure smooth order flow and issue resolution

Investigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requests

Maintain and update order information across multiple systems and spreadsheets (Excel)

Monitor order progress and proactively identify and resolve issues before escalation

Escalate complex queries where required, ensuring timely resolution

Ensure high levels of data accuracy and compliance with internal processes

Support continuous improvement in customer service and order management processes

Skills & Experience:

Previous administration or call centre experience in a fast paced environment is essential

Strong communication and customer service skills

Highly organised, detail-focused, and solutions-driven approach

Confident IT skills especially using Excel and multiple systems in a busy environment

Ability to multitask and prioritise workload effectively

Parking onsite – please click apply for immediate consideration