Product Manager - CCaaS

A technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms.

Hybrid working - 2/3 days per week in the office in Poole, Dorset

This is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications - helping deliver smarter, more connected experiences for both employees and customers.

Working within a collaborative and fast-moving digital team, you'll play a key role in driving product improvements, platform innovation and user experience across a modern communications ecosystem.

This is an environment where ideas are welcomed, innovation is encouraged and people are trusted to make an impact. The culture is collaborative, energetic and forward-thinking, with teams working closely together to solve problems, improve experiences and deliver meaningful change.

There's a strong focus on continuous improvement, modern technology and giving people the autonomy to take ownership of their work.

This role would suit someone who enjoys solving problems, improving digital experiences and working closely with technical and operational teams to deliver meaningful change in a business that values creativity, pace and fresh thinking.

What You'll Be Doing

Owning and evolving the product roadmap for communications and collaboration platforms Driving improvements across Zoom and omni-channel engagement tools
Working with Engineering, IT and Operations teams to deliver new features, integrations and enhancements
Helping shape how communication technology supports customer journeys and internal teams
Gathering requirements, prioritising initiatives and turning ideas into deliverable outcomes
Using feedback, data and user insight to improve platform adoption and experience
Supporting platform upgrades, migrations and continuous improvement initiatives
Managing relationships with technology partners and vendors
Championing a user-focused, product-led approach across the business

What We're Looking For

We're looking for someone product-minded, collaborative and delivery-focused, with experience working on digital platforms or communications technologies.

You might currently be a Product Manager, Solutions Engineer Product Owner, Digital Product Analyst or working in a communications/collaboration environment with strong product exposure.

You'll ideally have:

Experience working with collaboration, communications or customer engagement platforms
A strong understanding of product delivery and roadmap ownership
Experience working with cross-functional technology teams
An interest in digital experience, automation and modern workplace technology
Strong stakeholder and communication skills
A proactive mindset with a focus on continuous improvement
The ability to balance business needs, user experience and technical capability
Experience with Zoom, UCaaS, telephony or omni-channel platforms would be beneficialSpectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy