Commercial & Institutional Banking | Major Transformation Programme

TEKsystems Global Services is supporting a major financial services client on one of the largest transformation programmes within its Corporate & Institutional Banking division. This is a long-term strategic initiative focused on redesigning the way complex corporate customers are onboarded, with the goal of creating a faster, simpler and more scalable onboarding journey.

The programme is backed by significant investment and is expected to run for multiple years, offering strong long-term visibility and the opportunity to join at an early stage. The work will involve target-state design, process improvement, technology change, automation, AI-enabled capabilities and future delivery planning.

We are looking for an experienced Product Owner to support the Complex Customer Onboarding workstream. This role is best suited to someone with strong product ownership experience, proven customer onboarding experience, and the ability to operate in an early-stage transformation environment where requirements, processes and solutions are still being shaped.

Hybrid working model

1-2 days per week onsite

Office location can be London, Manchester, Birmingham or Edinburgh

Immediate start

Initial contract with strong potential to extend due to the long-term nature of the programme

Applicants must have:

5+ years' experience as a Product Owner

Direct customer onboarding, client onboarding, account opening, KYC, AML, CDD or client life cycle management experience

experience working within financial services, banking or another regulated environment

Strong experience working across business and technology teams

experience shaping requirements, design outputs, backlog items and delivery-ready work packages

Strong stakeholder management, workshop facilitation and documentation skills

experience using tools such as Jira to manage requirements, work activities or backlog items

Please note: this role is specifically suited to Product Owners with proven customer onboarding experience. Applicants without this background are unlikely to be suitable.

Join one of the largest transformation programmes within UK commercial and institutional banking

Long-term programme with strong investment and executive sponsorship

Opportunity to shape the customer onboarding journey from an early stage

Work across business, technology, risk, policy, operations and architecture teams

Exposure to automation, AI-enabled capabilities, workflow platforms and modern technology change

Opportunity to influence future-state design before full delivery begins

High-impact role with genuine ownership, visibility and stakeholder exposure

Strong potential for extension as the programme moves further into delivery

This is a hands-on Product Owner role supporting a major customer onboarding transformation programme. The successful candidate will work closely with business stakeholders, technology teams, architecture, risk, policy, operations and delivery teams to help shape the future onboarding journey for complex corporate customers.

The role is not purely focused on sprint-by-sprint software delivery. The immediate focus is on helping define the target-state journey, identifying gaps in current processes, supporting stakeholder alignment, and producing clear artefacts that can be taken forward into delivery.

As the programme progresses, the role is expected to evolve into a more traditional Product Owner position, with greater focus on backlog refinement, delivery execution, component ownership and continuous improvement of onboarding capabilities.

Support the Product Lead in shaping the future customer onboarding journey

Help define target-state onboarding processes and operating models

Identify gaps between current-state and future-state onboarding journeys

Translate complex business problems into clear requirements and actionable outputs

Create design artefacts, documentation, backlog items and delivery-ready work packages

Facilitate workshops with business, technology, risk, policy and operations stakeholders

Drive stakeholder alignment and support decision-making across multiple teams

Support policy, control and process alignment across different business areas

Work with architecture and technology teams to assess platform options and dependencies

Support vendor and technology assessment workshops where required

Help define reusable onboarding components across customer types, markets and business areas

Ensure onboarding design considers customer experience, colleague experience, operational risk and regulatory requirements

Use Jira or similar tools to manage work activities, requirements and backlog items

5+ years' experience as a Product Owner

Proven customer onboarding, client onboarding, account opening, KYC, AML, CDD or client life cycle management experience

experience within financial services, banking, corporate banking, institutional banking or a regulated environment

Strong background in technology change or transformation programmes

experience working in early-stage discovery, design, target-state definition or pre-delivery environments

Ability to bring structure to ambiguity and shape unclear requirements into practical outputs

Strong stakeholder management skills across business and technology groups

experience creating requirements, process documentation, design artefacts and backlog items

Comfortable working with architecture, engineering, operations, risk, policy and delivery teams

Strong communication, facilitation and documentation skills

Corporate or institutional banking experience

Complex customer onboarding experience

Knowledge of onboarding controls, operational risk, policy alignment or regulatory processes

experience supporting future-state operating model or process redesign work

Exposure to workflow platforms, API-led delivery, third-party data integrations, automation or Legacy platform replacement

experience moving initiatives from discovery and design into delivery execution

Previous experience on large-scale banking transformation programmes

The ideal candidate will be an experienced, hands-on Product Owner with a strong background in customer onboarding transformation. They will be confident working with senior stakeholders, shaping requirements, running workshops, identifying gaps, and producing clear outputs that support future delivery.

This role will suit someone who can add value before a fully developed engineering backlog is in place. The successful candidate will be comfortable working in ambiguity, bringing structure to complex problems, and translating business, technology, risk and policy considerations into clear work packages.

Applicants must be able to demonstrate both Product Ownership experience and specific customer onboarding experience .

Job Title: Product Owner

Location: London, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.