Junior Application Support Analyst

Junior Application Support Analyst

£25,000 - £30,000 + Benefits | Liverpool On Site

The Opportunity

We're working with a growing consumer business that's investing heavily in its technology function and looking to appoint a Junior Application Support Analyst.

This is an excellent opportunity for someone with 1-2 years' experience to develop their career within Application Support and Business Systems. You'll work across a range of core business applications, supporting day-to-day operations while gaining exposure to system enhancements, integrations and technology projects.

If you're looking to build your technical knowledge within a supportive team and broaden your experience beyond traditional IT support, this is a fantastic opportunity.

What You'll Be Doing

Application Support

Provide first-line support across a range of core business applications
Investigate system, order and inventory-related issues
Troubleshoot application problems and escalate more complex issues where required
Maintain support documentation and knowledge articlesProject Support

Assist with user acceptance testing (UAT) for system changes and enhancements
Support configuration and implementation activities
Work alongside third-party technology partners on project delivery
Keep project plans and support tickets up to dateContinuous Improvement

Develop expertise across the organisation's application landscape
Identify recurring issues and recommend improvements
Help improve support processes and documentationAbout You

We're looking for someone who enjoys solving problems, has excellent attention to detail and is keen to develop a career within Business Systems and Application Support.

You'll ideally have experience with:

1-2 years' experience within Application Support, IT Support or Business Systems
Exposure to ERP, CRM or business applications
Experience supporting ecommerce or customer-facing platforms would be beneficial
Strong troubleshooting and analytical skills
Excellent communication and stakeholder management
Ability to prioritise multiple tasks in a fast-paced environmentAny exposure to integrations, APIs, ticketing systems or warehouse management systems would be advantageous but isn't essential.

Package

£25,000 - £30,000 depending on experience
Company pension
Employee discount
Additional wellbeing and lifestyle benefits
Excellent opportunity to develop within a growing technology teamThis is an ideal opportunity for someone looking to take the next step in their technology career, gaining exposure to modern business systems, supporting business-critical applications and contributing to exciting technology projects within a growing organisation.

Apply today with your most up-to-date CV!

BH36701