Senior Support Manager

Why join Marshall Land Systems in this role:

As a Senior Customer Support Manager (Project) working within the Managed Support Services Team. You will be leading the delivery of Through-Life Equipment Support Contracts associated mainly with UK Government, and other NATO signatories, using Project Management best practices utilising Functional Specialists throughout MLS. In this role, you’ll take ownership of day to day project delivery, ensuring programmes are delivered on time, within budget, and to the highest quality standards while working within a collaborative and fast paced support environment.

Your responsibilities in this role include:

Manage the support contract, ensuring appropriate use of resources to deliver the required scope of work within agreed deadlines.
Project deliverables & requirements across all functions. These are to be clearly articulated, documented and shared across MSS and the wider organisation as appropriate.
Manage and resolve matters relating to costs, work schedules, commercial technical and production issues.
Working with the assigned Procurement & Supply Chain colleagues, support the delivery of subcontracts, as required, ensuring delivery is in line with project needs.
Ownership of the Project budget, leading and approving allocation to the appropriate Work Package and associated WBS items. Ensuring BAC, BAC(changes), EAC and ETCs are reviewed and reported accurately with any cost variance clearly understood; ensuring parametric and trend analysis results are fully utilised with little to no ‘opinion based’ reporting.
Management of all other project financial targets in support of Revenue, Cash and Margin.
Proactively manage risks and opportunities and collaborating with others.
Accountable for the Project Change Management regime.
Support the adherence of the Lifecycle Management (LCM) Processes. Preparing and managing the tailored processes through governance sign-off".
Support inputs to the IBP team for the bids and projects; presenting IBP foresight for upcoming activities.
Support and manage effective 'Lessons Learned' activities.
Undertake additional activities as required by line management