Resident Liaison Officer

Resident Liaison Officer (RLO)

Social Housing Refurbishment

Full-time | Permanent

Lewisham, London

Up to £32,000 + Car Allowance

Resident Liaison Officer job in Lewisham – supporting residents throughout planned social housing refurbishment works, offering the opportunity to join a well-established contractor delivering high-quality improvement projects across occupied residential properties.

The Role

This is an excellent opportunity for an experienced Resident Liaison Officer (RLO) to join a leading contractor delivering social housing refurbishment works across occupied homes in Lewisham.

Working closely with site teams, residents, client representatives, and subcontractors, the successful candidate will play a key role in maintaining clear communication throughout the project, ensuring residents are fully informed and supported while works are carried out to their homes.

This is a customer-focused role requiring previous RLO experience within social housing, planned maintenance, refurbishment, or construction, alongside excellent communication, organisation, and problem-solving skills.

Key Responsibilities

Acting as the main point of contact for residents throughout refurbishment works

Building positive relationships with residents and maintaining clear communication across the project

Managing resident queries, concerns, complaints, and access arrangements professionally and efficiently

Issuing resident notifications, newsletters, and updates regarding planned works and programme changes

Supporting site teams with access coordination and resident engagement across occupied properties

Attending site meetings and maintaining accurate records of resident interactions and project updates

Ensuring high levels of customer satisfaction throughout the duration of the project

Requirements

Previous experience working as a Resident Liaison Officer within social housing, planned maintenance, refurbishment, or construction

Experience working on occupied residential projects is essential

Strong communication and interpersonal skills with the ability to manage challenging situations professionally

Confident liaising with residents, site teams, subcontractors, and client representatives

Organised and proactive approach with strong administrative skills

Full UK driving licence

Able to work 5 days per week on site in Lewisham (8:00am – 5:30pm)

Package & Benefits

Up to £32,000 depending on experience

Car allowance

Pension scheme

Long-term project pipeline and career progression opportunities

Stable, permanent position with a well-established contractor

Immediate start available

This Resident Liaison Officer role in Lewisham offers the opportunity to join a busy social housing refurbishment programme, playing a vital role in delivering an excellent customer experience while supporting the successful delivery of works across occupied homes. Apply now through Skilled Careers to be considered for this opportunity